Front Office Manager - Amsterdam

Always wanted to work in the largest hotel in the center of Amsterdam?

At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for a Front Office Manager to lead one of the largest and most dynamic Front Office operations in the Netherlands.

Our hotel offers the award-winning rooftop bar LuminAir, the vibrant WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. With 557 guest rooms and 15 versatile meeting rooms, our hotel is a dynamic and exciting place to work.

As Front Office Manager, you report to the Director of Operations and are responsible for leading the Front Office and Duty Management teams. You drive daily operations at the Front Desk together with the Head Concierge and Assistant Front Office Manager, ensuring a seamless guest journey from arrival to departure in a high-volume, fast-faced environment where service excellence and efficiency go hand in hand.

You are a visible leader and coach, fostering an engaged and high-performing team culture where development, recognition, and accountability are key. You ensure your team delivers exceptional service and embodies the Hilton Values. You thrive in a fast-paced environment, taking ownership and leading from the front during peak moments, and handle guest feedback and challenges with confidence and professionalism.

You are accountable for performance and results, including guest satisfaction scores, loyalty program (Hilton Honors) targets, and commercial opportunities. You build strong collaboration across departments, particularly with Housekeeping and Reservations, ensuring smooth operations and outstanding guest experiences.

Additionally, you play an important role in Safety & Security compliance, lead performance reviews and talent development, and partner closely with HR on recruitment and onboarding. You actively identify improvements in processes and contribute to innovation within the Front Office and Duty Management teams.

Since you will be responsible for your team’s performance, ensuring the entire team creates unforgettable experiences, we offer many training opportunities for you to keep developing your skillset. This is a fantastic opportunity for someone wishing to play an integral part in working in our hotel, helping to shape us into a destination of choice for both business and leisure travelers. Are you a natural, confident communicator with a genuine passion for delivering service and making moments into memories? Do not wait any longer and send us your application!