Reservations Agent - Amsterdam

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

Are you an organized multitasker with a passion for delivering exceptional guest experiences? We're looking for a Reservations Agent to be the friendly, professional voice that helps our guests start their journey with us.

Your Role in Our Story
As our Reservations Agent, you'll be at the heart of our guest experience-managing all aspects of reservations from the very first inquiry to final confirmation. Your day will include:

• Handling incoming bookings, changes, and cancellations with speed and precision.

• Responding to phone and email inquiries about pricing, availability, and special requests.

• Collaborating closely with our Sales, Events, and Front Office teams to ensure a seamless reservation process.

• Managing and updating reservations using the Opera Property Management System (PMS) with a high degree of accuracy.

What We're Looking For:

• Strong working knowledge of the Opera PMS.

• Excellent communication skills, both written and verbal.

• Ability to multitask and remain detail-oriented under pressure.

• A proactive, guest-focused mindset.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam