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Back Office Administrator - Amsterdam


Afdeling :


Functie(s) :

Administratie: assistent controller , debiteurenadministratie , administratief medewerker , crediteurenadministratie

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

2 - 5



Omschrijving vacature Back Office Administrator:

Back Office Admin Employee | Fulltime | nhow Amsterdam RAI
Are you the Back Office Employee who has a passion for hospitality, an eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, ‘the cultures hub’?

social hub. design hotel. the place to be.
nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is located in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarter and home base.

For this iconic social hub, we are looking for the backbone of the Front Office Team. Also known as the Human Calculator, who is responsible for achieving the KPI’s and other administrative related tasks.
What are you going to do?
In this position you are the driving force behind the administration of the Front Office of the hotel. Thanks to your eye for detail and dedication, everything in the field of payments, commissions, and KPI's is well organized. You are responsible for achieving and improving KPI's for the hotel. To achieve these goals, you will be in close contact with the Northern Europe Excellence Team and other parties such as the Finance department and Onyx.

Your main responsibilities would be:
  • Analyzing and solving problems in DFM/DWP and Voxel.
  • Follow-up of outstanding debts (C customers and in DWP A and B customers).
  • Verify that commissions are correctly loaded into the system (for parties such as Booking.com and for Meeting & Events groups.)
  • Taking care of credit and money differences.
  • Providing input for exceptions for KPI calculations.
  • Assist in the processing of invoices and prepayments.
  • Support and training of the Front Office employees in Back Office related tasks.

Functie eisen Back Office Administrator:

What’s in it for you?
  • A year-end bonus for every employee with a maximum of 100% of your monthly gross salary;
  • To show you how happy we are with you as our colleague, we give you a Signing bonus after your first 3 months of € 250,- gross and a second Signing Bonus after 12 months of € 500,-gross;
  • Refer-a-friend bonus of € 500,- gross;
  • Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
  • Spend the night in our hotels all over the world for €36,- or €72,- per night and enjoy a 30% discount in our restaurants/bars;
  • Discounts up to 25% for your friends & family;
  • Discounts in all kinds of (web) shops;
  • Stay fit with our Company Fitness, Bicycle- and Sport Plan;
  • As an employee of nhow Amsterdam RAI, you can make free use of our hotel gym with a view;
  • From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your career, we offer plenty of internal career opportunities in The Netherlands and abroad;
  • Salary scale 6 Horeca CLA. Depending on your experience this is usually between €2.242 – €2.758 gross per month (based on a fulltime contract);
  • A new family.
What’s in it for us?
  • Your goal is to give every guest an "nhow" experience;
  • You are solution-oriented and have the capacity to set priorities in a dynamic environment,
  • You are always one step ahead, and you love to exceed the guests expectations. 'NO' is not an option for you;
  • You master a professional level the Dutch and English language, both verbally and in writing.
  • You take initiative and have a flexible and proactive attitude. You are a strong communicator with both internal and external stakeholders. You enjoy helping at the Front Office when necessary.
  • You have strong financial skills and enjoy analyzing data. You always try to come up with a solution.