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Central Reservations Agent - Amsterdam


Afdeling :

Bar Restaurant Roomservice, Receptie Guest Relations Telefonisten, Reserveringen Revenue Management

Functie(s) :

Guest Relations: guest relations medewerker
Reserveringen: Reservations agent

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

0 - 1



Omschrijving vacature Central Reservations Agent:

Job description:
As a Central Reservations Agent you answer all inquiries via email and by phone, including individual reservations, large party bookings, private dining, exclusive events etc. You are responsible for greeting guests on the phone in a professional courteous manner; restaurant bookings are taken, recorded and followed up. You are well versed in all information about the venue and are the main point of contact for guests and Head Hostesses/GM of the restaurant. You are capable of upselling and cross-selling the different THE ENTOURAGE GROUP restaurants.

Functie eisen Central Reservations Agent:

Personal profile: 
We are looking for an enthusiastic and friendly colleague who is driven to exceed guest expectations! You should be detail-oriented, have excellent organization & time-management skills. You are actively engaged in your own personal development to benefit the business and improve your personal skills.
Job requirements:
  • English & Dutch spoken fluently
  • A team player with a strong customer service focus
  • 1 year minimum experience working in Hospitality
  • Experience with Open Table & MS Outlook is an asset
  • Preferably have studied Hospitality Management or background

We offer ongoing training programs to our staff and excellent opportunities to grow within our group.
The Duchess is a member of the Entourage Group. The Entourage Group is a unexampled hospitality imperium, creating and building internationally acclaimed concepts such as MOMO, IZAKAYA, The Butcher and SHIRKHAN.
If you are interested, please send us your motivation and CV to careers@the-duchess.com