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Cluster Group Reservations Agent - Amsterdam


Afdeling :

Reserveringen Revenue Management

Functie(s) :

Reserveringen: medewerker reserveringen

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

0 - 1



Omschrijving vacature Cluster Group Reservations Agent:

At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check.  They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

As Cluster Group Reservations Agent at Holiday Inn Express Amsterdam – North Riverside with 438 bedrooms and 2 meeting rooms and Holiday Inn Express Almere with 160 bedrooms, you will be responsible for the smooth handling of group, meeting and individual reservations, working closely with the Front Office and Revenue department to deliver key metrics in line with IHG brand standards. In the commercial team we are working all together to maximize the revenue for all groups, meetings and individual reservations.

As Cluster Group Reservations Agent, you will:
  • Deal with all group, meeting and individual reservation enquiries in a proactive manner, and convert to confirmed bookings, to the agreed company standards.
  • Understand the business mix and keep up to date with the hotels’ reservation strategy and promotions.
  • Booking in all promotional and non-connected reservations via diverse OTA’s in the system and checking all reservations which come in directly in the system.
  • Handle all guest enquiries from A – Z and communicate the relevant details with all departments.
  • Daily deal with no shows and cancellation charges and make sure that all incoming and outgoing correspondence is dealt with correctly and efficiently.
  • Ensure that all confirmed group and meeting bookings have contracts with the right terms and conditions and that this is all processed in the booking system.
What we offer in return:
  • Industry leading salary
  • Attractive benefit package
  • Employee rate within IHG and Odyssey hotels.
  • The opportunity to work in a dynamic work environment and learn from real professionals
  • The chance to open a hotel and to join a unique team, where we all progress together.
We’ll reward all your hard work with an industry leading salary and benefits – including a uniform and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We pride ourselves on investing in your ongoing career development within the IHG brand and Odyssey Hotel Group, working in partnership with Interstate Hotels & Resorts.Are you interested? Do you meet all of the above requirements?

Click apply and start your journey with us today. Your dream job awaits…
We strive to maintain a recruitment process that is open, honest and fair. All job applicants will be treated fairly and our recruitment decisions will only be based on objective criteria such as the individual’s skills, qualifications, experience and other competencies relevant to the job.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Functie eisen Cluster Group Reservations Agent:

To be successful in this role, you need:
  • HBO/Bachelor’s degree level of education.
  • Pro: experience in a reservations function. Experience with Opera is an extra advantage.
  • Excellent knowledge of English and Dutch, both written and spoken.
  • Organisational, negotiating and communication skills.
  • To be proactive, adaptable, independent, problem-solving and have decision-making skills.
  • Able to work under pressure, to prioritize and to meet deadlines.