Executive Housekeeper - Amsterdam

Always wanted to work in the largest hotel in the center of Amsterdam?

At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for an Executive Housekeeper to join our talented Housekeeping team. Our hotel offers an inspiring environment where exceptional service meets a casual and welcoming atmosphere.

With food & drinks venues like the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar Amsterdam’s most extensive breakfast buffet, and our in-house LOT61 coffee store, every day presents an opportunity to create unforgettable culinary moments. Our recently refurbished 557 guest rooms and fifteen versatile meeting rooms, make our hotel a dynamic and exciting place to work.

As part of the Hilton family, you will also enjoy exclusive benefits, including discounted stays at Hilton properties worldwide. If you were ready to bring your creativity and expertise, we would love to hear from you!

Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further!

Who are we looking for / What will you be doing? 
Join our fantastic Team as our new Executive Housekeeper. This is a fantastic opportunity for someone wishing to play an integral part in working in a newly rebranded hotel, helping to shape this hotel into a destination of choice for both business and leisure travelers.

As an Executive Housekeeper, you are responsible for overseeing Housekeeping operations. An Executive Housekeeper is also in control of all areas of Housekeeping, including laundry, guest rooms, public areas and parts of the back of house.
 
This position includes the following main tasks:

• Oversee Housekeeping operations

• Oversee Laundry operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers - Ensure staffing levels cover business demands

• Recruit, manage, train and develop the Housekeeping/Laundry team

• End responsibility for VIP and Show rooms.

• Monitor guest complaints and carry out corrective measures.

• Taking performance development reviews and one to one’s together with other supervisors of the housekeeping department.

• Identification of the necessary training measures.

• Give feedback about performance of the team members of outside companies.

• Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the Housekeeping personnel.

• Hold regular departmental meetings.

• Routine inspections in all Housekeeping areas.

• Regular inspections in the public areas.

• Follow- up on sick leave, following ARBO regulations.

• Monitor and control inventories of work equipment, uniforms, etc.

• Monitor and control all Housekeeping invoices

• Involvement in the strategic planning and target setting for the hotel.

• Ensure the planning is in line with the occupancy.

• Ensure hours & rooms registrations are correct and handled on time.