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Front Desk Agent FT - Den Haag

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Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Receptie: receptionist

Functie kenmerk :

Operationeel

Dienstverband :

Full time

Opleiding :

MBO/HBO

Werkervaring :

0 - 1

Geplaatst:

03.08.2020

Omschrijving vacature Front Desk Agent FT:

Looking for ‘The Cheerful Champion’
The hospitable and considerate persona of Staybridge Suites that creates comfortable stays for our guest. Because of who we are and the persona we embody we are able to deliver a sense of unconventional and surprising touches for Experienced Travelers seeking a social and free spirited experience and interaction. We are cheerful and positive— inspiring our guest to break from the travel norm and unlock the potential of their stay.

The Cheerful Champion is naturally and authentically caring and big hearted—always warm, welcoming, and sincere but not forced—making our persona and brand voice something uniquely different.
 
What’s the job?
The moment a guest steps into Staybridge Suites The Hague - Parliament, they walk into a genuinely memorable experience. As a Front Desk Agent (Guest Service Representative), you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.
  
Your day-to-day
  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Stay one step ahead of guests’ need – record and act on their preferences and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill enquiries to local knowledge and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures and report all incidents.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

Functie eisen Front Desk Agent FT:

What we need from you
  • Ideally at least one-year experience in a front desk or guest service position
  • Must speak and write fluent Dutch and English. Other languages are a plus.
  • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
  • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
  • Make it happen mentality, all is possible. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Cheerful, pro-active and positive attitude
  • Flexibility – weekend, holiday and/or night shifts are all part of the job.
  • Opera experience preferred
 In return for your hard work, you can look forward to a competitive salary including:
  • Travel allowance
  • Employee rate including F&B discount at IHG Hotels worldwide
  • Learning and development opportunities
  • Recognition
Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Staybridge Suites brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world. Good to know, Staybridge Suites The Hague - Parliament is owned by Borealis Hotel Group and managed by Interstate Hotels & Resorts.

So whoever you are, whatever you love doing, bring your passion to Staybridge Suites and we’ll make sure you’ll have room to be yourself. Please get in touch with General Manager Floor Hilhorst via the apply button below and tell or show how you could bring your unique mix of skills to Staybridge Suites The Hague – Parliament.