Front Office Employee:
This is an outstanding opportunity to join DoubleTree by Hilton Amsterdam Centraal Station.
Set in the heart of the historic city centre, adjacent to Amsterdam Centraal Station, the modern DoubleTree by Hilton Amsterdam Centraal Station offers stunning city views and extraordinary service.
The hotel has 557 stylish guest rooms including 48 fantastic suites and 3 resident roof gardens. City Café, Eastwood, Lobby Bar, Executive Lounge and our very own Starbucks are great destination hotspots in the city. The first floor accommodates extensive meetings and events possibilities with 15 flexible meeting rooms.
The SkyLounge Amsterdam, with rooftop terrace, on the highest floor of the hotel, is a stylish meeting place with baristas, cocktail experts and a DJ daily. From the top floor, guests can enjoy an amazing 360-degree view of the historic town, Amsterdam.
As Front Office Employee, you will be the front face of DoubleTree by Hilton. Your passion and flair for service will shine to ensure our guests receive the most exceptional of experiences throughout their stay with us. You will interact with guests throughout every step of their stay, from check-in to check-out and will take ownership for responding to guests' needs with accuracy and professionalism. Your responsibilities will also involve answering the main switchboard, dealing with a variety of enquires, providing information to assist guests and coordinating external and internal calls.
You will be confident and welcoming, with excellent communication skills and personal presentation. You will be comfortable with standard PC packages and knowledge of computerised reservations systems such as OnQ would be beneficial. Previous experience in a similar role as a Receptionist or Switchboard Operator or within a customer service environment would also be valuable. Above all, you will be an excellent team player and be able to demonstrate a true passion for service excellence.