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Front Office Host - Amsterdam

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Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Receptie: receptionist

Functie kenmerk :

Operationeel

Dienstverband :

Full time

Opleiding :

MBO

Werkervaring :

2 - 5

Geplaatst:

16.01.2018

Omschrijving vacature Front Office Host vacature:

Front Office Host art'otel amsterdam

tired of a templated job?
longing to make your creativity count?
ready to help shape the future of hospitality?

if the answers are 'yes' then we're looking for you!

do you have:
  •  energy, enthusiasm and creativity
  •  the ability to excel in creating the  ultimate guest experience
  •  experience in the hotel industry
  •  a passion for art, culture and lifestyle
  •  a background in the front office  department

  • if you do, we can offer you a unique opportunity to develop your career in a vibrant new environment and help us deliver a guest experience like no other.

Functie eisen Front Office Host vacature:

key tasks & responsibilities:

responsibilities


-          carry out assigned work by the rooms operating manager and front office supervisors
-          be fully conversant with and able to sell all services and facilities available to guests and visitors
-          strive to anticipate client's needs wherever possible and react to these to enhance guest satisfaction
-          act as first point of mutual interest of the front office department towards guests, visitors and colleagues alike
-          ensure guest privacy & security and make sure that confidential information is not disclosed
-          liaise closely with food and beverage hosts to make the check in/out procedure a high service, creative and natural flow
-          assist the front office supervisor and rooms operating manager with any other relevant and necessary tasks as required
-          actively engage in your own personal development to benefit the business and improve your personal skills
-         actively participate to ensure that staff handbook is adhered to at all times
-          take care of a informal, creative and neat check-in/check-out procedure, via interactive approach of guests and with the use of tablets
-          assist other departments within the entire hotel if necessary

primary duties

-          arrange special services requested by the customer
-          arrange fulfillment of customer services by working with hosts, housekeeping, reservations and food & beverage hosts
-          monitor customer accounts and verifies accuracy of registration information
-          follow all art'otel procedures to deliver outstanding service to our guests
-          oversee that guest service is according to the art'otel context by creating an environment where everyone in the team is focused on 'connecting' with our guests
-          ensure a high level of general knowledge of front office services, all items and speciality items offered at the front office
-          to develop a solid knowledge of the hotel and local nightlife by being aware of local events, the competition and market trends

guest service

-          to consistently offer professional, attentive and friendly service to our guests and colleagues alike
-          to anticipate on guests' needs wherever possible, and to take action to enhance guest satisfaction
-          proactively interact with our guests

health and safety

-         to have extensive knowledge of the hotel and the company's security and health & safety procedures
-         to exercise care, attention and caution in dealing with guests, colleagues and hotel property
-         to have full knowledge of your department's risk assessments, ensuring that all team members are fully aware of these risks

got interested?

contact details:

Christina Bechay
Human Resources Manager art'otel amsterdam
pphaam@pphe.com