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Guest Service Agent - Amsterdam


Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Guest Relations: guest relations officer , guest relations medewerker
Receptie: receptionist

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

2 - 5



Omschrijving vacature Guest Service Agent:

Do you have what it takes?
Park Hotel is one of Amsterdam’s best city centre locations and adapts to the vibe of the city; positioned in between the famous Leidseplein, Museumplein and the fashion district, Park Hotel is right where you want to be.
Working at Park Hotel means you are working in an international and young team with a lot of opportunities to improve your career and yourself. Each employee is appreciated for their work and as long as you show dedication, everything is possible. For this position, we can offer you a zero hours contract; working hours are flexible and negotiable.
As Service Desk Agent you are responsible for all kinds of Front Office related work, such as the check in and – out of the guests, providing guests with information and personal service. Furthermore you will be answering phone calls and you will be upselling extra rooms and packages. You are proactive in improving the service and the procedures.
Personal Profile
The ideal candidate is a strong and hands-on individual who has experience and is an enthusiast. You love to work in teams, are hospitable, have affinity with the hospitality industry and are a very supportive colleague.

Functie eisen Guest Service Agent:

  • MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
  • 1-2 years’ relevant experience;
  • Fluency in English (verbal and written), Dutch knowledge has a big preference;
  • Knowledge of Opera is a plus;
  • You are willing to work night shifts occasionally;
  • You are representative and have a sparkling personality
  • You are stress resistant, guest-oriented and flexible;
  • You love to smile 
Park Hotel offers excellent primary- and secondary working conditions (market conformity), training- and development program, travel allowance, collectivity discount on health insurance, business fitness and employee discounts in the Netherlands and abroad.
Park Hotel is part of Europe Hotels Private Collection(EHPC); an independent hotel company based in Amsterdam and founded by entrepreneur Liran Wizman. EHPC has been transforming the boutique hospitality scene across Europe by creating locally inspired concepts and brands in dynamic locations, bringing an artful touch and fresh energy to the neighborhoods in which they operate. EHPC manages a portfolio of individually designed hotels including the contemporary design-led lifestyle brand Sir hotels with hotels in Amsterdam, Berlin, Hamburg and Ibiza, the Park Hotel in Amsterdam, the Park Hotel in The Hague, as well as Max Brown Hotels in Amsterdam, Berlin and Düsseldorf. Additionally, the EHPC collection includes a concept store, X BANK and handles asset management for W Amsterdam by Marriott International.