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Guest Service Officer - Amsterdam


Afdeling :


Functie(s) :

Management: duty manager

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

2 - 5



Omschrijving vacature Guest Service Officer vacancy:

WE’RE HIRING!                 Guest Service Officer

Do you have what it takes?
Park Hotel is one of Amsterdam’s best city centre locations and adapts to the vibe of the city; positioned in between the famous Leidseplein, Museumplein and the fashion district, Park Hotel is right where you want to be.

Working at Park Hotel means you are working in an international and young team with a lot of opportunities to improve your career and yourself. We offer you a lot of trainings on the job to gain insight in the hotel. Each employee is appreciated for their work and as long as you show dedication, everything is possible.
The Guest Service Officer (Duty Manager) is responsible for welcoming and serving VIP guests, providing guests with information and complaint handling. The Guest Service Officer makes sure that the quality of service and guest satisfaction is of the highest level possible. You are aware of all activities in and around the hotel and report this in the Duty Report. Furthermore, you are responsible for implementing of and overseeing compliance with procedures and house rules. Ensuring health & safety in and around the hotel is of the utmost importance in this position. Next to this, you support the daily operations of the various departments.

Functie eisen Guest Service Officer vacancy:

Personal Profile:
For this position we are looking for an energetic, enthusiastic and committed colleague with a high sense of responsibility. The suitable candidate has affinity with the hotel industry, is a good team player, has problem-solving skills, and is helpful and hospitable.

Job requirements:
  • MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
  • 2-3 years of relevant work experience;
  • Fluency in Dutch and English (verbal and written);
  • Knowledge of Opera is a plus;
  • Quality and guest satisfaction are at the top of your list;
  • You are representative and have a sparkling personality;
  • You are stress resistant, guest-oriented and flexible.
Park Hotel offers excellent primary- and secondary working conditions (market conformity), training- and development program, travel allowance, collectivity discount on health insurance, business fitness and employee discounts in the Netherlands and abroad.

Park Hotel is part of Europe Hotels Private Collection; an award winning hotel development, owner and management company, operating a portfolio of contemporary, design-led lifestyle hotel brands in strategic locations in the city of Amsterdam and selected vibrant cities across Europe. Currently the brand collection consists of Park Hotel Amsterdam, SIR hotels, Max Brown Hotels and W Amsterdam by Starwood Hotels & Resorts.