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Host - Amsterdam

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Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Guest Relations: guest relations officer , guest relations medewerker

Functie kenmerk :

Operationeel

Dienstverband :

Full time

Opleiding :

MBO/HBO

Werkervaring :

2 - 5

Geplaatst:

18.09.2018

Omschrijving vacature Host:

We are currently looking for an enthusiastic and big-hearted Host to strengthen our Front of House Team. As our Host, you will provide our guests with information about highlights of Amsterdam.

Task & Responsibilities:

You go the extra mile to answer questions correctly for our guests. With your friendly smile and your warm personality you know how to charm people like no one else.
  • Contact with guests prior to arrival through e-mail or phone.
  • Tour bookings, restaurant reservations, transfer assistance, information
  • Customer service during guests' stay(complaints handling and resolution)
  • Accompanying first time guests to their room to explain the venues of the hotel and features of their room or suite.
  • Providing information and, when needed, signing guests up for any hotel activities (for example a tour given by the hotel, wine lecture, live music in the lobby, etc.). 

Functie eisen Host:

A Commitment from you:
  • Excellent communication skills due to constant contact with both internal and external guests, especially dealing with supplier queries by phone and sorting queries by mail.
  • Able to maintain a good working relationship with all members of colleague in the department and also possess the ability to work on own initiative and prioritize work.
  • A professional, caring and anticipative attitude and approach to your work, colleagues and guests at all times


Our Joie De Vivre:
  • As our colleague, you have the advantage of using discounted room rates within the Set Hotels.
  • Get rewarded with incredible prizes through our “Capturing Hearts & Minds Rewards Program” such as complimentary nights, various selection of vouchers and many more!
  • You can use the F&B discount and Akasha product discount we have within the Set Hotels.
  • Healthy mind and body – we take it seriously – participate with “Your Luxury Lifestyle Program”, a program where our colleagues can join all sorts of healthy body & mind activities throughout the year.  
  • Do you think sustainability is important? So do we! We are a certified Green Globe hotel. We stimulate our colleagues to go to work by bike.
  • Our Colleague Entertainment Team will invite you for events with your colleagues. We think it is important to work hard but also to play and have fun together!