We are currently looking for an enthusiastic and big-hearted Host to strengthen our Front of House Team. As our Host, you will provide our guests with information about highlights of Amsterdam.Task & Responsibilities:
You go the extra mile to answer questions correctly for our guests. With your friendly smile and your warm personality you know how to charm people like no one else.
- Contact with guests prior to arrival through e-mail or phone.
- Tour bookings, restaurant reservations, transfer assistance, information
- Customer service during guests' stay(complaints handling and resolution)
- Accompanying first time guests to their room to explain the venues of the hotel and features of their room or suite.
- Providing information and, when needed, signing guests up for any hotel activities (for example a tour given by the hotel, wine lecture, live music in the lobby, etc.).