Front desk agent - Amsterdam

Room Mate Aitana Amsterdam

• € 2,298 - 2,537 per month
• Fulltime
• MBO
• 0 - 1 Years of experience
• Language: EN
• Operational
• Guest Relations / Reception

1. Apply
2. Save
3. Share

Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities. 

Room Mate Aitana opened its door in august 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and host a restaurant with Spanish and mediterranean food in a modern jacket.

Aitana is looking for a fulltime Front desk agent  to take care of guests staying at her home and to give them outstanding service throughout their stay. As Front Desk Agent you are the central figure in the hotel that connects with flair and positivity our guests with all the other departments. 

Your main tasks are:

• Guest checking in and out
• Giving Aitana's guests the best experience
• Preparing several reports for financial and marketing departments
• Ensuring a safe environment during shift
• Taking reservations during closing time of reservation department and/or central reservation office
• Provide information to guests
• Night auditing
• Make reservations of restaurants, excursions
• Coordinate guest requests with other departments
• Ensure high level of guest satisfaction at all times
• You work in shifts, either in the morning, afternoon or at night. 

What we would like to see from you:

Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!

We would like you to have the following profile:

• Energetic and positive attitude, great communicator
• Language skills: English or Dutch, plus preferably a 3rd language
• Excellent service provider, no does not exist in your vocabulary
• Deliver results in a high pressure environment
• Lives in Amsterdam or in immediate surroundings of Amsterdam
• Have EU nationality or Dutch residence and work permit

We would love if it you have experience in the hospitality or service industry, but this is not a must as long as you have the right personality for the job!

What we can offer you:

The chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:

• Salary according to Horeca CAO (between €2298 - €2537 based on experience)
• Up to €150,- netto travel allowance per month
• 20% surcharge on Night hours
• Participation in our incentive programmes (upselling & walk-in)
• 25 Vacation days + 9 additional days off compensation for bank holidays
• An extra week of vacation!
• Dutch classes or Spanish classes for hotel staff
• Staff discounts in our hotels
• Free use of the hotel gym
• Discount on collective insureance
• Discounts from partner companies
• Excellent career opportunities

Please apply bys sending your CV and motivation, including a recent passphoto, in English.