Room Mate Hotels
(www.room-matehotels.com) is a Spanish hotel chain that has (almost) 2 hotels in the Netherlands (Amsterdam and soon in Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities. Room Mate Aitana
opened its door in august 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and host a restaurant with Spanish and mediterranean food in a modern jacket.Aitana
is a friend who loves design, electronic music, to socialise and for both guests and staff to have fun!
Aitana is looking for a Night / Day Receptionist
to take care of guests staying at her home and to give them outstanding service throughout their stay. In this fulltime (38 hours) position you will work mostly on night shifts (on average 3-5 per week), but will also do regular day reception shifts.
Your main tasks are:
- Night auditing
- Guest check in / out
- Giving Aitana's guests the best experience
- Preparing several reports for financial and marketing departments
- Ensuring a safe environment during shift
- Taking reservations during closing time of reservation department and/or central reservation office
- Provide information to guests
- Make reservations of restaurants, excursions
- Coordinate guest requests with other departments
- Ensure high level of guest satisfaction at all times
Although the vacancy is for a fulltime position, the option to work part time can be discussed.