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Night Guest Experience Agent - Amsterdam


Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Receptie: receptionist

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

2 - 5



Omschrijving vacature Night Guest Experience Agent:

Our beautiful new hotel in Amsterdam is building an extraordinary team of like-minded individuals able to bring our vision to life. A vision about community and optimism. Because the QO is a hotel dedicated to feeling good, living well and contributing positively to the world around us. So this is your wake-up call. Come to a dynamic hub that is working hard to create the perfect balance between earning a living and living for your ideals.
We’re keen to share our new way of thinking with you. But we know you’ll add a thing or two into the mix too. Your own upbeat way of interacting with people, for example. QO is all about pushing all those positive buttons – of our guests, of your colleagues.
Everyone at the QO has his or her own personality, but we all share a love for honest food and urban exploration, of creating things and playing with things. At the QO you will encounter people who do what they love and love what they do. We call this the QO way of life. And it’s something we share not only with our guests, but also with each other.

As Night Guest Experience Agent you assist the Night Manager and you are responsible for all activities that might occur during the night. The night audit involves mainly administrative tasks but of course it includes checking in and checking out and giving information as well. You are one of the first team members a guest comes into contact with when arriving at the QO Amsterdam. You are responsible for checking the guest in and out, answering questions, connecting with guests and soliciting feedback and solving complaints. You provide a welcoming, inspiring and professional service to all guests. With your friendly and authentic approach you let them feel like they are part of the local community and you use the guest profile to surprise guests with the unexpected and personalized moments of genuinely good energy. You recognize regular guests, VIP’s and neighbours, promote hotel services and upsell to maximize revenue whilst maintaining the highest guest expectations.

You will focus on night shifts and combine this with days shifts. 

We are a big part of the community and we need to ensure we support it. Your passion and drive will lead your team to deliver on a much better environment and ways of working, as well as getting involved and out and about with the neighbours as part of community projects. You need to work with your team and your neighbours to develop and deliver on these projects.


Functie eisen Night Guest Experience Agent:

College or Bachelor’s degree in Hotel Management and experience within the hospitality industry is preferred. It is your passion to create unique and personalized experiences and you have the ability to build relationships and take ownership. You preferably speak and write fluent Dutch and English, another language is always a plus. You are able to work in any shift, including weekends and night shifts.

QO Amsterdam is a white label hotel, part of InterContinental Hotel Group and offers a competitive salary and wide package of benefits:
  • To experience our guest journey and as part of your brand immersion, you will be invited for a one-night stay at the QO, including breakfast.
  • We offer a monthly workshops program and lots of development opportunities.
  • Our Living Well programme includes discounts at different gyms.
  • To celebrate your birthday with friends and family, you will have an extra day off on your birthday.
  • Rise and shine call is offered to colleagues (your personal wakeup call).
  • You can travel around the world and make use of discounts within IHG hotels on rooms and F&B and special rates for your friends and family.
  • We stimulate social involvement within our community and offer you the possibility to spend 8 hours per year on a local charity.
This is your wake-up call!
This isn’t a job. It is what a job should be.
A job that brings people together.
Sound good to you? Join us!

It is possible to apply via Whatsapp. Just send a message with video or a short motivation and your experience to +31(0)657859629.