Night receptionist (Part-time) - Amsterdam

Room Mate Aitana Amsterdam

• Parttime, 16 - 24 uur p/w
• SBB erkend
• MBO
• Taal: EN
• Operationeel
• Callcenter / Guest Relations / Receptie

1. Solliciteren
2. Opslaan
3. Delen

Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities. 

Room Mate Aitana opened its door in august 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and host a restaurant with Spanish and mediterranean food in a modern jacket.

Aitana is looking for a Part-time Night Receptionist (minimum 2 days per week availability) to join her team. In this position you are the main contact for our guests, you provide them with excellent service and keep them safe and happy.  

Your main tasks are:

• Guest checking in and out
• Giving Aitana's guests the best experience
• Preparing several reports for financial and marketing departments
• Ensuring a safe environment during shift
• Taking reservations during closing time of reservation department and/or central reservation office
• Provide information to guests
• Night auditing
• Do some light cleaning tasks
• Ensure high level of guest satisfaction at all times
• You work in night shifts between 23:00 and 7:00 (but we would like it if you are able to join a day shift here and there as well)

What we would like to see from you:

Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!

We would like you to have the following profile:

• Energetic and positive attitude, great communicator
• Responsible and accurate
• Language skills: English or Dutch, plus preferably a 3rd language
• Excellent service provider, no does not exist in your vocabulary
• Flexibility and a quick thinker
• Deliver results in a high pressure environment
• Lives in Amsterdam or in immediate surroundings of Amsterdam
• Have EU nationality or Dutch residence and work permit

We would love if it you have experience in the hospitality or service industry, but this is not a must as long as you have the right personality for the job!

What we can offer you:

The chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:

• Salary between €13,95 and € 15,11 per hour based on experience
• 20% surcharge on Night hours (so for night hours your salary is between €16,74 and €18,13 per hour, excluding 8% holiday allowance
• Participation in our incentive programmes (upselling & walk-in)
• Travel cost compensation 
• 25 Vacation days + 9 additional days off compensation for bank holidays (on fulltime basis)
• An extra week of vacation provided by Room Mate (on fulltime basis)
• Dutch classes for hotel staff
• Staff discounts in our hotels
• Free use of the hotel gym
• Discount on collective insureance
• Discounts from partner companies
• Excellent career opportunities

Please apply by sending your CV and motivation, including a recent passphoto, in English.