hotel vacatures op hotelprofessionals.nl

Home » Amsterdam » Night Receptionists

Night Receptionists - Amsterdam

col-wide 

Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Receptie: night receptionist

Functie kenmerk :

Operationeel

Dienstverband :

Full time

Opleiding :

MBO/HBO

Werkervaring :

0 - 1

Geplaatst:

12.08.2017

Omschrijving vacature Night Receptionists vacature:

The Background
We believe in providing an outstanding guest experience for city explorers. Founded by two sisters who share a genuine love for travel, ClinkHostels is an innovative, fast-growing hostel business that currently has two locations in London totaling 1000 beds and further locations coming on-stream from 2015 including 750 beds in Amsterdam.  ClinkHostels is a dynamic, independent business with ambitious goals to strategically build a global brand and become a market leader in the international hostel industry.  The Clink Culture is at the core of everything we do and our values are, in summary; Our Guests, In-tune, Dedication and Difference. Our success is built on having capable leaders and a great team who understand how to deliver the exceptional social travel experience that we provide to our guests.

The Role
Role Purpose:- This role exists to ensure great guest experiences and amazing travel memories for our guests. ClinkHostels is a social hub for travellers and we enable this environment by informing, welcoming, checking-in and checking-out guests in a friendly and efficient manner- the Night Receptionist/Duty manager is the genius who ensures guests have a wonderful stay in Amsterdam.
Role Environment:-
·         The role holder will be the main point of contact for guests facilitating a great stay and experience
·         The role holder will ensure the smooth running of the Front of the House of ClinkNoord
·         The role holder will collaborate with and report directly to the Front of House Manager
·         The role holder will be required to work closely and collaborate with other Clink Teams

Functie eisen Night Receptionists vacature:

The Key Responsibilities

In short: 
·         Full responsibility for guest’s satisfaction in ClinkNoord
·         Be the Perfect Host, guiding guests and keeping them posted on everything that is happening in ClinkNoord and Amsterdam
·         Check-in, check-out, welcome hosting and various admin tasks
·         Responsible for key financial indicators: accurate personal till reports and achieving travel shop sales targets
·         Deliver the above in a positive, professional and timely manner
 
In more detail (though not exhaustive):

People- ClinkHostels is a social hub for travellers and fundamental to creating a warm environment are our staff.
·         Lead and champion ClinkValues
·         Engage guests, share local knowledge and act as The Perfect Host you are!
·         Train new colleagues
·         Communicate and meet regularly with the team and FOH Manager to ensure  positive and lasting guest experiences
·         Responsible for excellent customer service
 
 Product- Clink facilitates great travel experiences for guests. 
·         Be an advocate of GEM (Guest Experience Meetings)
·         Promote the TravelShop, Restaurant and Bar as a tool to enhance Guest Experience
·         Ensure that all communications i.e. reviews, emails, phone, complaints and difficult situations are responded to in a proactive, positive and intuitive manner, based on Clink’s values
 
 Profit- All businesses must be profitable to be sustainable. 
·         Maximise occupancy and bed revenue
·         Ensure development and delivery of good reporting e.g. reports, ratings, complaints and feedback
·         Financial responsibilities; cash handling, till reports
·         Promote bar events, Travelshop and café promotions and all in-house facilities
 
Community- ClinkHostels are a social hub and part of a wider community; a community of staff, travellers, other Clink teams, the hostel industry and your local community. 
·         Bring the ‘In Tune’ value to life by knowing what is happening in-house, locally and in Amsterdam
·         Collaborate with Clink Reservations to deliver excellent guest experiences
·         Maintain positive relationships with our neighbours by ensuring noise levels are kept to a minimum
 
Job Requirements :

The Candidate
We are looking for someone smart, level-headed and energetic with strong people’s skills and a big smile.  Someone a little different, who loves the travel industry and appreciates the Clink values.