Home » Amsterdam » Operations Manager

Operations Manager - Amsterdam


Afdeling :


Functie(s) :

Management: operationeel manager

Functie kenmerk :


Dienstverband :

Full time

Opleiding :


Werkervaring :

2 - 5



Omschrijving vacature Operations Manager:

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.

Houthavens Hotels are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY, we created a free-spirited place where our guests can do all that crazy stuff, they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.

For these two beautiful properties, we are looking for an Operations Manager, who can guide and lead the wonderful Houthavens team and know how to make our guests have FUN! Looking for a totally different hospitality experience?

What we ask of you! 

  • Proven record of successfully leading teams for at least 5 years
  • Operational Hotel background in F&B or Front Office
  • OPERA knowledge is an advantage
  • Service oriented and an eye for detail
  • A valid residence and working permit for the Netherlands is required
  • English speaking: Dutch is not mandatory
  • Willing to work different shifts, including weekends & holidays

 What we give in return!

  • Salary range according to Horeca CAO €3500 - €4500 gross excluding 8% holiday allowance
  • Bonus 10% based on performance targets
  • 25 holiday days
  • Travel allowance
  • Free parking
  • Complementary stay after 6 months in own hotel
  • Cycas smiles Reward & Celebration program
  • Free use of on property gym
  • The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
  • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
  • Feed your wanderlust with discounts in over 8000 hotels!

What will you do?

  • Direct the day to day activities of your Cycadettes in the operational departments (Front office, Reservations, Housekeeping, F&B and Maintenance) via department heads and/or duty managers.  Plan, organise and assign work, develop and communicate strategies and goals. Team size around 50 team members.
  • Train team of Moxy & Residence Inn policies and procedures to ensure high quality results.
  • Be knowledgeable of hotel rates and terms of business, taking every opportunity to up sell rooms with the aim of achieving maximum occupancy at maximum rate.
  • Be understanding about other functions such as finance and people & culture policies and procedures.
  • Have excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the hotel, Marriott Hotels and Cycas and other key stakeholders.
  • Be a self-starter with excellent attention to detail and have the ability to establish a process for activities that lead to the implementation of the agreed operations strategy, systems, procedures or outcomes.
  • Demonstrates the highest standards of ethical behaviour and absolute discretion with people and sensitive information.
  • Support and lead all members of the team to maintain Hygiene and Health & Safety standards.

Functie eisen Operations Manager:

Meer informatie over de functiebeschrijving, zie hierboven.