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Receptionist(e) FT - Den Haag

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Afdeling :

Receptie Guest Relations Telefonisten

Functie(s) :

Receptie: receptionist

Functie kenmerk :

Operationeel

Dienstverband :

Full time

Opleiding :

MBO/HBO

Werkervaring :

0 - 1

Geplaatst:

06.05.2019

Omschrijving vacature Receptionist(e) FT:

We are looking for a full time receptionist! 

Join our enthusiastic team as a receptionist and bring your passion for hospitality to Hotel Indigo The Hague - Palace Noordeinde
 
Here at Hotel Indigo, we are looking for people just like you. How do we know this? Curiosity is what leads you to this advert and curiosity is at the heart of our brand.
 
Borealis Hotel Group is the owner and the hotel is managed by Interstate Hotels & Resorts. Our group is a well-known hotel developer based in the Netherlands and is operating & opening several hotels within the brands IHG, Hilton, Accor and Marriott.
 
At the heart of the Parliament Center of The Hague, located at a prestigious spot opposite the Royal Palace Noordeinde, Hotel Indigo The Hague - Noordeinde Palace opened it's doors in 2018. Once occupied by “De Nederlandsche Bank”, our boutique hotel with 63 rooms, restaurant, speakeasy bar and 2 meeting rooms / private dining borrows some of these unique elements in its décor.
 
Your talents, dreams and interests make you who you are. And that's what we want at Hotel Indigo. People who dream big - and make those dreams come to life. We love people who apply the same amount of care and passion to their job as they do to their hobbies, people who help us create great hotels guests love and who are enthusiastic and motivated to deliver a great guest experience.

At Hotel Indigo The Hague - Royal Palace our team members are full of neighborhood knowledge; they know where to find the hidden gems worth exploring. That's the Hotel Indigo way. That's where you come in. When you're part of the Hotel Indigo brand you're more than just a job title.
 
Do you want to work as a Receptinist for a brand new boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Feel like you should be part of something super exciting ... At Hotel Indigo The Hague - Royal Palace we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests. Above all, we look for people who are warm, courteous and friendly so guests feel inspired to engage with you, ask questions and share their requirements and preferences so they get a truly personalized experience. 
 
Key activities are:
  • Being a Hotel Indigo ambassador and ready to create 'neighborhood stories'.
  • Greet guests and serve them in a professional and personalized way.
  • You are able to anticipate on guest needs/requests and ensure our guests are positively connected with us. (special requests, VIP guests)
  • Interacts with guests to obtain feedback on quality and service levels; effectively responds to and handles guest problems and complaints.
  • Assist in achieving the departmental goals such as Winning Metrics, IHG Rewards Club and tool adaption scores.
  • Focus on upselling, gather sales leads and meeting hotel financial targets.
  • Taking queries and reservations over the phone, as well as being a key source of information on both the hotel and the local area.
  • Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times.
  • Adhere to the hotel credit card policy and cash handling procedures.
  • Required to work nights, weekends, and / or holidays.

Functie eisen Receptionist(e) FT:

Required Skills
  • Easy connector and confident communicator with excellent attention to detail and with the ability to thrive in a dynamic environment.
  • Energetic approachable Hospitality lover
  • Pro-active team player with a vibrant personality (Make it happen mentality)
  • Basic Computer literacy is required to be successful in this role.
  • Brilliant knowledge is an advantage.
  • You speak and write fluent Dutch and English, another language is a plus.
  • Tech savvy and social media active
Experience
 
Ideally you will have previous hotel experience in a front office environment.
 
In return for your hard work, you can look forward to a competitive salary including:
  • Travel allowance
  • Special employee rate including R&B discount at IHG Hotels worldwide
  • Learning and development opportunities
Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and we’ll make sure you’ll have room to be yourself. Please get in touch with our pre-opening manager via this tool and tell or show her how you could bring your unique mix of skills to Hotel Indigo The Hague – Palace Noordeinde