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Reservation Agent - Amsterdam

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Afdeling :

Reserveringen Revenue Management

Functie(s) :

Reserveringen: Reservations agent

Functie kenmerk :

Operationeel

Dienstverband :

Part time

Opleiding :

MBO/HBO

Werkervaring :

0 - 1

Geplaatst:

17.06.2021

Omschrijving vacature Reservation Agent:

About Motel One  
Motel One was founded in 2000 and has become established as a chain of over 75 budget design hotels in Germany, Austria, UK, Benelux, Switzerland, Poland, France, Spain and the Czech Republic. Both guests and industry experts value the Motel One policy of providing "Great Design for Little Money", offering high standards of service, a smart design with superior-quality materials and prime city centre locations. The central assets of Motel One are its employees.
Whether you are starting a career or whether you are a manager, Motel One gives you opportunities for professional and personal development, as we believe in the value of each individual. You can look forward to professional development options at our own One University in Munich and exciting career prospects at hotels that are due to open in various major European cities. You’ll also benefit from our company-wide incentive programme, allowing you to boost your salary beyond the standard rate in our industry. Due to the excellent commitment of our employees, 2021 awarded as "Leading Employer" and "Pricce - Performance Winner" awards in Hospitality Industry.


Employee benefits
  • Incentive system for all employees
    Enjoy an active share in Motel One’s business success. And boost your earnings 4 times a year.
  • Stylish dress code
    Standard uniforms are a thing of the past. The Motel One Dress Code is truly stylish, as our uniform features new turquoise fashion items each year.
  • Customized trainings at our One University
    Receive professional and personal development at Motel One’s own training campus in Munich 2-3 times a year.
  • Annual reviews
    It’s important to us that you should receive specially tailored professional development, and our executives therefore conduct appraisal meetings with you on an annual basis.
  • Social intranet for Motel One employees
    Network with colleagues throughout Europe via Motel One’s own social intranet.
Our employees are the center of our company and our most important factor of success. For the Motel One Amsterdam Rai we are onwards looking for a
 
Reservations / Front Office Agent 
 
Your remit:

Reservations Agents with Motel One assist with the delivery of excellent guest experience, by providing professional, friendly & helpful service at all times.
As a Reservations Agent with Motel One, you will be primarily responsible for performing the following tasks to the highest standards:
  • Acceptance & processing of reservations through all channels (telephone, email, third party websites, group reservations etc.) according to Motel One brand standards
  • Achieve positive outcomes from guest queries in a timely and efficient manner ensuring great customer service
  • Document & submit any leads to the Sales Manager
  • Management of online reservations systems & property management system
  • Play an active role in monitoring all commission invoices
  • Conduct regular checks on arrival reservations to ensure all information is correct
  • Responsible for the implementation of the company no show procedure
  • Ensure that both the GM & the Front of House/Reservation Manager are kept fully aware of any relevant feedback from guests &, or, other departments
  • Comply with hotel security & fire regulations and all health & safety regulations
  • Act in accordance with policies & procedures when working with the Front of House/Reservations equipment & property management systems.
  • Maintain good communication with all departments in the hotel
  • Willingness & flexibility to assist other departments within the hotel, as the needs of the business dictates.
  • Assist Sales and Front Office teams at peak times

Functie eisen Reservation Agent:

Your profile:
Reservations / Front Office Agents at Motel One are always working on behalf of our guests and working with other team members. At Motel One “We Focus on Personality” when recruiting new team members and to be successful in this role, you should have the following attitude, behaviours and skills:
  • Minimum 1 year previous experience working as Front of House or Reservations
  • Passionate and enthusiastic with a positive approach
  • Strong communication skills & an excellent command of the Dutch and  English language (verbal and written)
  • German is preffered
  • Commitment to delivering a high level of customer service
  • Well presented with a professional attitude
  • Ability to work on your own & as part of a team
  • Fully computer literate
  • Previous experience with online travel agencies would be an advantage
You will love it! This promise we do not only give to our guests, but also to our employees. Because being part of a successful concept is fun, if you participate in it actively.   

Motel One Incentive System – You participate in the company success and therefore receive an attractive bonus!

Motel One Campus – At our training academy in Munich you will take part at diverse training and study programs!

Motel One Goes International – Exciting career opportunities and flat hierarchies are waiting for you at one of our new Motel One destinations.
 
Take that chance to develop in a dynamic and employee related company. We are looking forward to receiving your online application!