Hospitality Team Member - Utrecht

What will you be doing?

As a Hospitality Team Member, you are an important point of contact for both our guests and your colleagues. Together with the Hospitality Supervisor and the rest of the team, you make sure our guests are well looked after from arrival to departure.

Your responsibilities include:

• welcoming guests personally and making them feel at home from the moment they arrive;

• checking that apartments are ready before guests arrive;

• recommending restaurants, activities and the best things to see and do in Utrecht;

• processing and managing reservations in our reservation system;

• responding to questions by email and phone quickly and personally;

• checking and processing payments, invoices and any necessary corrections;

• carrying out duty rounds and identifying anything that needs attention;

• registering and reporting maintenance or technical issues;

• being the first point of contact for questions and unexpected situations;

• helping new colleagues and interns settle into their roles;

• responding to guest reviews and feedback.

In short, no two days are the same. One moment you are welcoming a new guest, the next you are arranging something for a resident, checking an apartment or solving a practical issue together with your colleagues.

Who are you?

For you, hospitality is not just about what you do, but especially how you do it. You understand what guests need, take initiative and enjoy having the freedom and responsibility to get things done.

You also:

• have at least MBO-level education or equivalent working and thinking level;

• preferably have experience in hospitality, front office, reception or a similar guest-focused role;

• are enthusiastic, independent and practical;

• have an eye for detail and spot what needs to be done;

• are flexible and available for evening and weekend shifts;

• communicate confidently in both Dutch and English;

• and, if you speak an additional language, that is a great bonus.

Experience is valuable, but your attitude, sense of hospitality and initiative are just as important to us.

What do we offer?

We believe it is important that you not only enjoy what you do, but also genuinely enjoy coming to work. At Utrecht City Apartments, you will be part of an enthusiastic and close-knit team where there is plenty of room for initiative and development.

You can expect:

• a salary based on scale 3 or 4 of the Dutch Hospitality Industry Collective Labour Agreement (Horeca-cao), depending on your education and experience;

• travel reimbursement for commuting distances of 10 km or more, based on public transport costs;

• 50% additional pay when working on public holidays, even if you are not yet classified as a skilled employee under the Horeca-cao;

• discounts on overnight stays and dining at our other Utrecht City Hotels and restaurant De Rechtbank;

• access to GoodHabitz for online training and personal development;

• plenty of opportunities to learn, grow and develop;

• and, of course, a great UCC team to work with.

Throughout the year, we also organise events such as our UCC Kick-off, Friday afternoon drinks, training days, New Year’s get-together, Christmas lunch and annual summer party.

Working at Utrecht City Apartments

Utrecht City Apartments has more than 120 apartments and studios in and around Utrecht city centre. Some of our guests stay for just a few nights, while others stay with us for a longer period.

That is exactly why personal hospitality matters so much to us. We do not simply want our guests to visit Utrecht. We want them to feel at home here.

Each of our locations has its own character and interior. With a small and committed team, we make sure our guests can count on personal service, a comfortable place to stay and someone who is there for them whenever needed.

Utrecht City Apartments is part of Utrecht City Concepts (UCC), together with distinctive hotels and other hospitality concepts across Utrecht.

Ready to meet us?

Can you already picture yourself working as a Hospitality Team Member at Utrecht City Apartments?

We would love to hear from you! Send us your CV and a short motivation via the application form. We are especially interested in who you are, why hospitality suits you and why you would like to join Utrecht City Apartments.

We look forward to meeting you!