New

Hotel Operations Manager (m/f/d) - Rotterdam

Ruby Tessa Rotterdam Rotterdam

lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
live the Ruby Spirit and take care of the execution of our internal styles and quality standards
support your Hotel Manager in recruiting the best talents and thus build a strong team
handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
good knowledge of POS, PMS, and business management.
a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
a warm and welcoming personality and your communication skills allow you to shine in every interaction
a knack for charming guests, with a hands-on mentality to match
fluent in Dutch and English

Questions will be send directly to the hotel.