Back Office Medewerker | fulltime - Veldhoven

NH Eindhoven Conference Centre Koningshof has everything under one roof. Our guests can enjoy walking and cycling in the beautiful green surroundings, while our business guests come to us for successful meetings and large-scale events. This variety of activities and events ensures that no two days are ever the same! Every talent is given the opportunity to shine, and we encourage every colleague to continuously improve the guest experience. It is no coincidence that many of our colleagues have been working with us for years and consider the team their family.

Our hotel is located in the green heart of Brabant, within walking distance of the charming town of Veldhoven and close to the vibrant city of Eindhoven. The hotel was originally a monastery where education was provided. Today, it continues to be a place where knowledge and information are shared, not only with our guests through various training programs, but also with our employees.

"At Koningshof, anything is possible." – Karim, Banqueting Setup Employee

What will you do?

Behind every well-run organization is a great back-office professional!

In this role, you will be the driving force behind the Front Office administration for both NH Collection Eindhoven Centre and NH Conference Centre Koningshof. Thanks to your attention to detail and dedication, all matters related to payments, commissions, and KPIs are well organized. You will be responsible for achieving and improving the hotel's KPI results. To accomplish these goals, you will work closely with the Excellence Team for Europe as well as other departments, such as Finance.

Your main responsibilities include:

• Analyzing and resolving incidents assigned to our Shared Service Centre.

• Following up on outstanding accounts receivable.

• Verifying that commissions have been correctly loaded into the system (for partners such as Booking.com and for Meetings & Events groups).

• Resolving credit discrepancies and cash differences.

• Providing input regarding exceptions for KPI calculations.

• Communicating information clearly while coordinating with multiple departments.

• Supporting and guiding the Booking Office in preparation for invoicing.

• Creating and processing invoices and recording advance payments.

What do we offer you?

• Free online and in-person training organized by our own university.

• A year-end bonus (75% to 100% of your gross monthly salary) and a €500 employee referral bonus.

• Employee rates starting from €36 per night at all our hotels worldwide, 30% discount at F&B outlets, and Friends & Family discounts of up to 25%. In addition, various discounts at online and retail stores.

• Team-building events, outings, and staff parties.

• Opportunities for international career growth within our company.

• A salary based on your experience, starting from Hospitality Collective Labour Agreement (CAO) Scale 6.