Key Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas
• Manage the daily relationship with the outsourced housekeeping provider
• Lead and support two Room Inspectors responsible for room quality audits and inspections
• Conduct daily quality inspections and review room reconciliation reports
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers
• Supervise the hotel in-house painter and coordinate refurbishment activities
• Manage procurement and stock control of guest supplies, linen and cleaning products
• Oversee linen management, guest laundry services, employee uniforms and laundry processes
• Prepare and manage departmental budgets, monitor costs and take corrective action when required
• Process and control invoices according to company procedures
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives
• Manage Lost & Found procedures and administration
• Actively contribute to the Hotel Management Team and hotel strategy

Your Profile

• Proven leadership experience within hospitality, housekeeping, facility management, quality management, or hotel operations
• Experience managing outsourced service providers and contractor relationships
• Strong understanding of hotel quality standards and guest expectations
• Experience managing budgets, inventories and operational performance
• Passion for quality, sustainability and continuous improvement
• Excellent communication and stakeholder management skills
• Hands-on approach with strong attention to detail
• Fluent in Dutch and English

What We Offer

• A dynamic and international working environment
• Staff discounts worldwide through Accor
• Training and development opportunities
• Career growth opportunities within Accor and Essendi
• 8% holiday allowance
• 25 holiday days based on full-time employment
• A performance-based bonus scheme of up to 10% of annual salary, including holiday allowance
• At Essendi, we offer an attractive starting salary from approximately €3,100 gross per month, depending on experience and qualifications
• Salary in accordance with the Dutch Horeca CAO, Scale 7
• The opportunity to directly influence guest satisfaction, quality performance and sustainability initiatives
• A leadership role within the Management Team of one of Europe’s largest ibis hotels