Front Office Employee - Maastricht

Maastricht | MBO/HBO | Languages: Dutch & English

For our Front Office team, we are looking for an enthusiastic and guest-oriented Front Office Employee (day and night shifts). Are you ready for a new challenge and would you like to work in an international hotel environment at a unique location along the Maas? Then this could be the opportunity for you! Interested? Read on to find out more.

Who are we?

Crowne Plaza Maastricht is beautifully located along the Maas and features 174 luxurious rooms, nine modern banqueting rooms, an atmospheric hotel bar, and the culinary restaurant De Mangerie. Service, hospitality, professionalism, and consistent quality are at the heart of everything we do. Every day, our team is committed to creating an unforgettable experience for our guests.

What will you do?

As a Front Office Employee, you are the main point of contact for our guests, both during the day and at night. Your responsibilities include:

• Checking guests in and out

• Operating the telephone switchboard

• Providing tourist and general information

• Handling guest questions and complaints in a professional manner

• Carrying out administrative tasks, such as cash handling and financial transactions

• Taking and processing room and restaurant reservations

• Working night shifts

• Actively upselling our hotel products and services

• Working according to IHG standards

Do these responsibilities sound like a good fit for you? Then read on to discover what we have to offer.

What do we offer?

For the position of Front Office Employee, we offer:

• A salary in accordance with the Dutch Hospitality Industry Collective Labour Agreement (Horeca CAO)

• Good pension benefits

• Holiday allowance and vacation days to support a healthy work-life balance

• A dynamic workplace in an international hotel at a unique location

• The opportunity to work with an enthusiastic and committed team

• Discounts at all hotels and restaurants within the IHG network

• Collective company fitness through “Fit met korting”

• Internal and external training and development opportunities

• A varied work schedule with day, evening, and night shifts

Are you ready to give our guests a warm welcome at any time of the day? We look forward to receiving your application!