Front Office employee (reception) - Hoofddorp

OZO Hotels is opening a brand new, modern hotel in Hoofddorp with more than 300 rooms, high-quality meeting facilities, a restaurant, a stylish lobby, a gym, and a wellness center. We are looking for an enthusiastic front office employee. As a front office employee, you are the face of the hotel. You are the first point of contact for guests and ensure a professional and hospitable welcome, a smooth check-in and check-out process, and the correct handling of questions and reservations.

Main tasks and responsibilities:

• Welcoming guests and checking them in and out.

• Handling reservations (by phone, email, and booking systems).

• Providing information about the hotel, its facilities, and the surrounding area.

• Answering questions and resolving complaints adequately.

• Operating the telephone switchboard and transferring calls.

• Processing payments and keeping track of cash administration.

• Coordinating cooperation with housekeeping, service staff, and other departments.

• Preparing and maintaining reports (occupancy rates, special requests, etc.).

• Ensuring a neat and presentable reception area and lobby.

• Monitoring compliance with procedures and safety regulations.

What do we offer?

• The unique opportunity to be involved in a major OZO Hotels project from the outset.

• Working in an inspiring, innovative team with a high level of responsibility.

• Plenty of room for self-development: OZO Hotels encourages continuous learning, offers knowledge sharing within the team, and actively encourages personal growth and initiative.