Front Office Manager (FT) - Hoofddorp

As Front Office Manager, you will have overall responsibility for the Front Office, Shuttle Service, and Housekeeping departments. You will ensure that operations run smoothly, with a strong focus on guest satisfaction, efficiency, and meeting budgets and targets.

Courtyard by Marriott Amsterdam Airport

A professional, 4-star superior hotel on the edge of the Haarlemmermeerse Bos in Hoofddorp, featuring 260 modern guest rooms and 10 meeting rooms. We primarily welcome international business travelers and have tailored our facilities and services to meet their needs.

What does a typical workday look like as a Front Office Manager?

• You lead the Front Office team and are responsible for the daily operations of the front desk;

• You coordinate and support tasks such as check-in and check-out, guest relations, and administrative processes;

• You ensure the quality of service, procedures, and the department’s image;

• You create schedules, supervise staff, and motivate the team in their professional development;

• You participate in day-to-day operations and regularly serve as Duty Manager;

• You handle complaints and complex situations and consult with the General Manager as needed;

• You actively contribute ideas for improvements within the department and the hotel;

• You ensure compliance with Marriott standards.

In addition:

• You create staff schedules and assign tasks;

• You manage your employees, motivate them, and guide them in their professional development;

• You monitor progress, quality, and compliance with procedures and standards;

• You ensure the team presents a professional and service-oriented image;

• Handle guest complaints and complex issues and, if necessary, make decisions in consultation with the General Manager;

• Actively contribute to process improvements within the department and the hotel;

• Assist with operational tasks on the floor as needed;

• Perform Duty Management shifts;

• Ensure compliance with all applicable Marriott standards.

Shuttle Service

You are responsible for ensuring an efficient and guest-focused shuttle operation;

You create and manage schedules and monitor costs and revenue;

You supervise drivers, safety, and vehicle maintenance;

You ensure accurate record-keeping of trips, hours, and usage.