Front Office Supervisor - Utrecht

You are an inspiration for the team, keep an overview of daily operations, and have an eye for detail to exceed our guests' expectations time and again. You support the Front of House Manager by leading the Front Office and Service team so that your colleagues can continue to develop and our guests receive optimal service during their stay.

WHAT WILL YOU DO?

Your tasks and responsibilities include:

• Guest experience: you and the team convey the warm feeling of the Malie House to our guests. You also give this attention to our employees and ensure that we provide a hospitable and efficient guest journey. If a guest has a lesser experience, you and the team ensure that this experience is turned into a proper one with an appropriate solution;

• Team leadership: daily you guide, train, and motivate our Front Office and Service (F&B) employees to welcome and facilitate our guests. You contribute to the training of our interns and employees so that their potential is optimally utilized;

• Team supervision and schedule management: you oversee daily operations at the reception and ensure compliance with hotel standards behind the reception and during breakfast. You support the Front of House Manager in short-term staff planning in case of illness or other absences;

• Administration and reporting: accurate administration is important for a well-running Front Office department! You ensure that reservations and payments are processed and checked correctly and that the month-end closing is properly handed over to the Front of House Manager;

• Planning and collaboration; together with the Housekeeping team, you ensure that quality and service are in order according to hotel standards and protocols. This requires close collaboration with the Front of House Manager, Guest Relations Supervisor, Housekeeping Manager, and Housekeeping Supervisor to guarantee a seamless guest experience;

• Quality control: regular inspections are conducted to ensure that Front of House areas and hotel rooms are neat, organized, and operational.

WHAT DO WE OFFER YOU?

We find it important that you enjoy going to work! Therefore, we offer you the following:

• Salary based on wage scale 5 or 6 (depending on age and experience) from the hospitality collective agreement wage table;

• 12-month contract for a minimum of 28 hours per week;

• A friendly team within Utrecht City Concepts for which much is organized such as a UCC kick-off day, cozy DoMiBo’s, annual UCC training days with varying hospitality themes, a New Year's drink, a Christmas drink including a surprising Christmas gift, and an annual summer party;

• Employment conditions in accordance with the hospitality collective agreement from which we dare to deviate. With us, everyone receives a 50% surcharge when working on a holiday (even if you are not a professional!);

• Travel allowance from 10 km commuting distance based on public transport;

• Online learning system Goodhabitz to learn something new every day;

• Discount on overnight stays and/or dinners at our Utrecht Boutique Hotels, Utrecht City Apartments, and restaurant De Rechtbank;

• A look behind the scenes at our other Utrecht Boutique Hotels and thus even more fun colleagues!

• Visit our website www.UtrechtCityConcepts.com and see what else we have to offer!