New

Front Office Supervisor - Utrecht

Carlton President Utrecht

Fulltime
MBO
2 - 5 Years of experience
Language: NL / EN
Managing
Guest Relations / Concierge and porters / Reception

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Are you a born host with a sharp eye for detail? Do you know how to inspire the reception team, maintain visibility on the floor, and ensure a flawless guest experience from check‑in to check‑out? Then the role of Front Office Supervisor at Carlton President Hotel is the perfect fit for you!

We are looking for an energetic and professional supervisor who breathes hospitality, keeps an overview, and contributes with enthusiasm to offering every guest a warm welcome.

Your Role as Front Office Supervisor

As Front Office Supervisor, you are the central point of the front office. You support the Rooms Division Manager, coach the team, and make sure both employees and guests feel heard, assisted, and genuinely welcome.

You set the example on the floor: professional, friendly, and always one step ahead. You create structure during the shift, safeguard service quality, and identify opportunities for improvement.

What We Offer You

A full-time position within a warm and professional team
Room to further develop yourself (training and growth opportunities)
A workplace where your ideas are truly valued
A pleasant working environment in a modern and welcoming hotel
A market-competitive salary based on your experience
Great extras, such as staff discounts within Carlton Hotels

About Carlton President Hotel

Our hotel is known for its welcoming atmosphere, professional service, and personal approach. With comfortable rooms, modern facilities, and an enthusiastic team, we do everything we can to offer our guests an unforgettable stay. And as Front Office Supervisor, you play a key role in making that happen!

What Will You Be Doing?

Leading, guiding, and motivating the reception team
Ensuring smooth daily operations during your shift
Safeguarding service and quality standards
Handling guest questions and complaints — you remain calm and solution‑oriented at all times
Providing training and onboarding support for new team members
Checking financial transactions and performing administrative tasks
Improving communication between departments
Contributing to a positive, professional, and guest‑focused working atmosphere

Who Are You?

You have experience at the reception or front office (preferably in a supervisory or senior role)
You are communicative, professional in appearance, and service‑minded
You always maintain an overview, even during peak moments
You have a natural ability to coach and motivate colleagues
You speak fluent Dutch and English
You enjoy working in shifts — including evenings and weekends
You think ahead, spot opportunities, and take initiative

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