Group Reservations Agent - Amsterdam

The Vincent Hotel Group Amsterdam

• Fulltime
• MBO
• 0 - 1 Years of experience
• Language: EN
• Operational
• Reservations / Revenue management

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In addition to our Cluster Booking Office, we, The Vincent Hotel Group, are immediately looking for an ambitious Group, Central Reservations Agent responsible for a portfolio of 11 hotels. It is a challenging full-time position within the TVHG commercial team!

Job description

As a Group, Conference & Event Agent you will report directly Booking Office Manager. You are jointly responsible for:

• The maximisation of income for all groups (business, leisure, meeting, events) for the 11 hotels of TVHG;
• Achieving set targets and achieving budget targets.

• Main tasks and responsibilitiesThe closing of deals; offering and confirming applications for all kinds of groups in accordance with the guidelines;
• Maintaining contacts with intermediaries and travel agencies;
• Ensuring keeping relevant information up-to-date about groups for the entire cluster Booking Office and Sales team;
• Working closely with the various team members, coaching and guiding them
• Carry out work within the targeted SOPs & guidelines;
• Building/ensuring long-term customer relationships (both internally and externally);
• Providing accurate and customer-oriented correspondence.

Job requirements

• MBO-certified;
• Excellent knowledge of the Dutch and English language (spoken and written); other languages of advantage;
• Experience within reservation systems is an advantage.
• Who are we looking for?You are a spontaneous colleague who can work in a structured, accurate, analytical and professional manner;
• You have excellent negotiation techniques (oral and written);
• You do not have a 9-to-5 mentality;
• You are motivated, and you like to learn new skills;
• You participate in departmental meetings, team briefings and other projects.

 Who are we?

The Vincent Hotel Group (TVHG) is a Netherlands-based hotel operating platform. TVHG, currently operates 11 select-service hotel. The hotels are operated subject to franchise agreements with globally recognized hotel brands, namely Holiday Inn, Holiday Inn Express and Hampton by Hilton. The 11 assets benefit from an ideal geographical spread, with seven Hotels efficiently clustered in the Amsterdam metropolitan area and the others located in key regional centres in Rotterdam, The Hague, Utrecht and Arnhem. The TVHG central office is located on the 8th floor of the Holiday Inn Express Amsterdam Sloterdijk.

• What do we offer?A young and dynamic working environment;
• Opportunities for advancement;
• Market-rated salary;
• The opportunity to work for two high international brands with more than 5000 hotels globally;
• Room for own initiatives;
• Employee Room Benefit Programme (IHG and Hilton);
• We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations);
• Room for personal growth and (cross)- trainings.

Would you like to be part of a young, fresh and dynamic team? Would you like to work with three international hotels brands? Would you like to be part of a company with plenty future perspectives? Please send us your motivation letter and CV!