Guest Services Manager - Amsterdam

We would love you to have:

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required

• Knowledge of Front Office operations

• Previous F&B, bar, coffee or restaurant experience is preferred

• A genuine passion for hospitality and creating great guest experiences across both Front Office and F&B

• A hands-on, flexible approach and the confidence to move seamlessly between reception, restaurant, terrace and bar operations

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests at reception, serving food on the terrace, preparing coffees, pouring drinks at the bar or crafting the perfect cocktail, you'll thrive in our dynamic lobby, restaurant, bar and host stand. You’ll be hands-on across the operation, making sure every guest receives the same warm, energetic Wilde experience wherever they interact with us. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride. Whether you're checking someone in, recommending a drink, serving a dish or chatting with a guest over coffee, every interaction is an opportunity to bring the Wilde personality to life.

• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors. Build genuine connections with guests whether they are staying with us, enjoying a meal, grabbing a coffee or relaxing with a drink on the terrace.

• Stay Driven, Stay Motivated: Strive for excellence every day - set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.

• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home. Carry this same level of care through every part of the guest journey, from check-in and concierge-style support to food and drink service.

• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Know when a guest needs a recommendation for dinner, another coffee, a favourite drink or simply a friendly conversation.

• Set the Mood: You’re responsible for creating the perfect atmosphere - whether adjusting the lighting, lifting the volume, ensuring the music is right, keeping the bar and restaurant looking their best, or making sure everything is pristine. You understand that the little details matter.

• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control - keeping operations seamless and collaborating with your team to ensure nothing is overlooked. This includes managing reception and F&B operations, supporting food and drink service, maintaining excellent standards of cleanliness and presentation, and ensuring health & safety and complaints management are always handled with confidence.

• Be Hands-On: No task is beneath you. You’ll lead by example and be ready to jump in wherever the team needs you - whether that means helping at reception, serving guests in the restaurant or terrace, preparing coffees, supporting the bar, clearing tables or helping the team get ready for the next shift.

• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.

• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.

Start your Wilde journey today! Take the leap and click "link" to apply now. https://careers.wilde.com/jobs/7027490-guest-services-manager