Operations Manager (f/m/d) - The Hague

Your mission

Wanted: The Cheerful Champion

At Staybridge Suites The Hague we believe hotels should feel less like… hotels and more like a really good idea. The kind where guests feel at home, surprise is part of the package, and smiling comes naturally.

That’s where you come in.

You are warm, welcoming, big-hearted, and genuinely care about people. You don’t just deliver service you create moments. You inspire guests to ditch the travel routine and actually enjoy their stay. In short: you’re cheerful, capable, and allergic to the phrase “that’s not my job.”

So… what’s the job really?

When guests walk through our doors, they should immediately think:

“Ah yes. I’m home.”

As Operations Manager, you’re the behind-the-scenes wizard making sure everything runs smoothly while also being front and center when it counts. You’ll keep the hotel humming, the team motivated, the guests happy, and the spreadsheets behaving themselves.

You might even step in as General Manager when needed, no pressure.

Your profile

What are we looking for in our Cheerful Champion?

•  Fluent in Dutch and English (extra languages earn bonus points).

• 3+ years in hotel/front office/guest service roles

•  At least 2 years leading or supervising a team

•  Extended-stay experience? Big plus.

•  Fluent in Dutch and English (extra languages earn bonus points).

• A “make it happen” mindset—solutions over excuses

•  Naturally cheerful, proactive, and positive

• Socially savvy and digitally connected

• Experience with Opera is preferred

•  Flexible to work nights, weekends, and holidays (hospitality never sleeps)

Job requirements

Your Day-to-Day

• Make sure guests feel welcomed anytime, every time

• Handle complaints with grace, humor, and solutions not panic

• Build relationships, collect feedback, and turn “good stays” into “I’m coming back” stays

• Inspect front and back of house and fix things before guests even notice them

• Lead, coach, support, motivate and occasionally rescue

• Plan staffing, set goals, give feedback, and help people grow (professionally, not literally)

• Create a workplace where departments work together, not “next to each other.”

• Make sure everyone is trained, safe, equipped, and knows what great service looks like

• Help manage budgets, control costs, and keep financial performance on track.

• Oversee night audit and daily financial reports

Benefits

What’s in it for you? 

• Competitive salary

• Travel allowance (and/or free parking, depending on location)

• Employee rates + F&B discounts across IHG / Borealis hotels worldwide

• Learning & development opportunities

• Recognition for great work (because effort should be noticed)

• A chance to work in an award-winning or brand-new hotel

• A career path as unique as you are

Final note: Whether you’re joining Staybridge Suites The Hague – Parliament you’ll be part of something bigger: a global hospitality family that values personality, passion, and people who care.

So if you’re ready to roll up your sleeves, bring your energy, and help create stays people actually remember—we’d love to meet you.

Bring yourself. We’ll make room for it.