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Operations Supervisor/Crew Leader (Fulltime) - Hoofddorp

Moxy Schiphol Hotel Hoofddorp

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: EN
Managing
Guest Relations / Management / Reception / Restaurant

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MOXY AMSTERDAM SCHIPHOL AIRPORT

#ATTHEMOXY the Moxy Schiphol Hotel is looking for YOU!

HANDS OFF WE GOT THIS! - Operations Supervisor / Crew Leader

What are my responsibilities?

Together with The Operations Manager you will coach your CREW MEMBERS and train the team daily. You will lead the team by example and ensures that all shifts for the Front Office and Food & Beverage run smoothly.

You, again together with the Operations Manager...

manage and train the total team (Crew) by coordinating the activities of the front desk, reservations, guest services, bar and kitchen
prepare monthly reports and budget for front office and F&B department.
assist to monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores.
show analytical skills in checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival.
plan, develop and implement departmental goals.
co-ordinate and evaluate the department’s financial performance
create an exciting and motivating work environment with strong commitment within the team
monitor team to ensure consistent compliance on all Brand Standards
ensure the front desk provides a professional and friendly service for guests.

What makes YOU a perfect fit?

As a Operations Supervisor you will create a FUN & SPONTANEOUS environment to your guests and team members providing an organized and nice atmosphere. This will involve keeping a high standard of service and commitment to your team. You will do everything you can to ensure your guests have the most enjoyable stay with us, being SUGGESTIVE. You communicate clearly, with firm leadership skills. You have the ability to multitask, prioritize be PLAYFUL and manage time and perform under pressure, while you are continuously highly motivated.

You…

are a FUN HUNTER, STYLISH and LIGHTHEARTED
can communicate fluently in English.
have a minimum of 2 years work experience in a similar role in a hotel.
have experience in F&B as well.
have an operational mind-set yet a creative mind, who drives innovative ideas to increase revenue and guest satisfaction.
are flexible in working different shifts (morning, evening, night and weekend), which makes your job even more diverse.
We…
Offer you a great place to work in a diverse team!
Offer a second family with a work hard, play hard kind of mentality
Offer a work environment where learning & development are a priority (On & Off the job trainings will be provided)
Have a special Associate Discount Rate in all Marriott Hotels worldwide
Travel allowance net per month
Salary indication up to €2.650,00 gross per month