Reservations Trainee - Amsterdam
De L'Europe Amsterdam Amsterdam
- Internship, 30 - 38 hour weekly, 26 - 43 weeks
- Practical internship
- SBB recognised
- MBO/HBO
- Language: EN
- Operational
- Reservations
About us
De L’Europe Amsterdam is a world-renowned luxury hotel in the heart of Amsterdam, where exceptional guest experience, personalized service, and refined hospitality are at the core of everything we do. You will be part of a dynamic Reservations team responsible for processing bookings and creating unforgettable first impressions for every guest.
What you’ll do
As a Reservation Agent Trainee, you will support the Reservations team with tasks such as:
Handling pre-arrival communication and accurately recording guest preferences.
Accurately entering and managing reservations in the PMS (Opera).
Processing individual reservations via phone, email, and online channels.
Assisting with special guest requests in collaboration with Front Office and Sales.
Providing detailed information about the hotel, its facilities, and local experiences to guests.
Learning and applying yield management principles and reservation strategies.
Performing administrative tasks and supporting special projects assigned by the Reservations Leader.
You work according to the hotel’s procedures and standards, contributing to a smooth and professional operational flow.
What we offer you
A valuable internship within an enthusiastic Reservations team.
Continuous guidance and coaching throughout your internship period.
Insight into commercial hotel and reservation processes.
The opportunity to work in a luxurious international hotel environment with room for development.
Who you are
You are motivated to gain experience within a commercial hotel environment.
You work accurately and have a strong eye for detail.
You communicate proactively with colleagues and guests.
You demonstrate energy, confidence, and enthusiasm in your work.
You understand the brand strategy and culture of a luxury hotel environment.
Nice to have
Basic knowledge of Inventory and Revenue Management systems (e.g., Opera).
Understanding of property systems such as CRS, channel managers, channel extranets, and RMS.
Detail-oriented and accurate work style.
Strong communication skills and a team-oriented mindset.
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Reservations Trainee
- De L'Europe Amsterdam Amsterdam
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