Social Media & Customer Relationship Management Intern - Schiphol

Sheraton Amsterdam Airport Hotel & Conference Center Schiphol

• Internship, 38 hour weekly, 20 weeks
• Management internship
• SBB recognised
• HBO
• 0 - 1 Years of experience
• Language: EN
• Operational
• Marketing

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Are you ready to embark on an exciting journey as a Social Media and CRM Intern at Sheraton Amsterdam Airport Hotel and new Commune Restaurant? Join our team and become a storyteller for our hotel, captivating our online community with compelling content and building meaningful connections with our guests. This internship offers a unique opportunity to gain practical experience in social media management and customer relationship management while immersing yourself in the vibrant world of hospitality.

1 - Social Media Management:

• Assist in managing and monitoring social media platforms for the hotel and restaurant outlets.Contribute to the creation of engaging and visually appealing content that reflects the Sheraton Brand and Marriott International guidelines.
• Collaborate with the team to develop social media strategies and campaigns to increase brand awareness and engagement.
• Monitor social media trends, track metrics, and provide insights for performance evaluation.

2 - Customer Relationship Management (CRM)

• Support the team in engaging with online guests on a daily basis, responding to comments, messages, and inquiries.
• Assist in addressing customer feedback, concerns, and suggestions, ensuring a positive customer experience.
• Contribute to the implementation of CRM strategies to enhance customer loyalty, satisfaction, and retention.

3 - Content Creation

• Assist in finding, capturing, and sharing captivating stories, images, and videos from the hotel and 3 x restaurant outlets.
• Contribute to the creation of high-quality and engaging content that showcases the unique offerings and experiences.
• Collaborate with the team to develop content calendars and assist in planning and executing social media campaigns.

4 - Customer Engagement and Retention:

• Contribute to personalized communication strategies to build and strengthen customer relationships.
• Identify opportunities to upsell and cross-sell hotel services, amenities, and restaurant offerings.
• Assist in the execution of loyalty programs and initiatives to enhance customer retention and satisfaction.

5 - Branding and Guidelines:

• Ensure all social media content and communication aligns with the Sheraton Brand and Marriott International guidelines.
• Maintain consistency in tone of voice, photography standards, and overall brand identity.
• Stay updated with industry trends, best practices, and emerging social media platforms to contribute to innovation