Team Leader Front Office - Hoofddorp

Company Description

Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you’re looking for us!

Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly—a fantastic team!

Our mission and passion are to make everyone feel at home. That’s what hospitality is all about, and it’s what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist®, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team?

Job Description

For our Front Office team, we are looking for an enthusiastic, proactive, and positive Team Leader. Together with your colleagues, you ensure that our guests feel completely at home from the moment they arrive until the moment they leave. As a Team Leader, you also understand the importance of coaching your team so that they can continue to grow.

It is your passion to, together with the team, give our guests a fantastic welcome. During your shift, you are responsible for 2 to 3 team members and, together with them, ensure the smooth running of the shift. You are part of an enthusiastic team and actively take part in operations yourself. You know how to organize your time so that, by the end of your shift, all administrative tasks are also completed. As a Team Leader, you are responsible for handling complaints in a positive way, making sure your team is well-trained in different procedures, and always thinking in terms of solutions and improvements. You see it as a challenge to continuously enhance the guest experience.

In addition, every Team Leader has a personal responsibility, for example being an ALL Ambassador. In this role, you ensure that the whole team is fully informed about the ALL (Accor Live Limitless) loyalty program and that every guest is signed up as a member.