Teamlead Leisure & Groups Planning Desk - Utrecht

THE KEY RESPONSIBILITIES

Leisure Desk Operations

• Lead the centralized Leisure Desk supporting the Odyssey Hotel Group portfolio. 

• Oversee the handling of all reactive leisure group enquiries. 

• Ensure timely quotation, contracting and conversion of leisure business. 

• Manage ad-hoc client requests and maintain excellent customer service throughout the booking lifecycle. 

• Ensure accurate contract administration, booking confirmations and invoicing.

  
  

Groups Planning

• Lead the centralized planning of room-only group bookings after contract signature.

• Coordinate rooming lists, booking changes, allocations and operational handovers.

• Ensure all group bookings are processed accurately from contract signature through final invoicing.

• Accurate group block forecasting, release policy enforcement, monitor pick and wash trends.

• Work closely with hotels to guarantee smooth operational execution.

Operations & Process Excellence

• Standardize and continuously improve booking office procedures and workflows.

• Monitor workload, productivity and service levels across the team.

• Ensure high data quality within PMS, CRM and booking systems.

• Identify opportunities to automate and optimize processes.

  
  

Commercial Collaboration

• Partner closely with Sales, Revenue Management and hotel operations to maximise conversion and guest satisfaction.

• Support pricing implementation and commercial initiatives where required.

• Provide reporting and insights into booking trends, conversion and operational performance.

People Leadership

• Lead, coach and develop the Leisure Desk & Groups Planning team.

• Foster a customer-focused and collaborative culture.

• Manage recruitment, onboarding and performance development.

• Ensure knowledge sharing and consistent ways of working across the team

WHAT WILL YOU BRING?

• 5+ years of experience in Groups, Reservations, Leisure Sales or Booking Office operations within hospitality. 

• Previous experience leading or supervising operational teams. 

• Strong understanding of hotel operations and the commercial impact of booking decisions. 

• Experience with leisure group contracting and group planning processes. 

• Excellent organisational skills with a strong focus on systems, processes and continuous improvement. 

• Strong analytical skills and commercial awareness. 

• Experience with hotel PMS, CRS and CRM systems (Opera, Delphi, Salesforce or similar). 

• Customer-oriented with excellent communication and stakeholder management skills. 

• Able to manage multiple priorities while maintaining exceptional attention to detail. 

• Fluent in English. German, Spanish or Dutch is an advantage. 

WHY THIS ROLE AT ODYSSEY?

• Attractive benefits package.

• Employee discount rates in more than 8000 hotels, for you and your family.

• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters.

• Access to diverse resources through Alleo for personal well-being support.

• Room for your ideas and creativity - your vision is important to us.

• Working from beautiful locations.

• Working in a dynamic and expanding work environment where no day is the same.

• A culture where great colleagues become true friends.

• Diversity in the work and tasks and getting involved in projects.

• The chance to work with a dynamic and innovative team in a leading hospitality company.

INTERESTED?

Apply through this vacancy, and we will contact you as soon as possible. We look forward to your application!