Front-Office, Amsterdam (30-38 hour) - Amsterdam

Are you a hospitality professional who is independent, proactive and loves working with guests? Do you enjoy taking responsibility and working in a small, close-knit team?

For The Highlander and The Highland House, we are looking for a Front Office Employee who is ready to make every guest feel at home.

About Highland Group

Highland Group is a family-owned hotel group with six unique hotels in the heart of Amsterdam. Each of our hotels has its own personality, style and atmosphere, but they all share the same values: personal attention, genuine hospitality and a strong sense of teamwork.

The Highlander is a colourful and creative boutique hotel in the centre of Amsterdam. With its uniquely designed rooms, vibrant atmosphere and central location, it is a place where Amsterdam’s energy really comes to life. The hotel has a lively and informal character, with a team that enjoys working together and making every guest feel at home.

The Highland House is a small and intimate boutique hotel with just 12 uniquely designed rooms. Located in the heart of Amsterdam, it offers guests a more personal and peaceful stay, with a touch of luxury and plenty of character. Because of its small scale, personal contact is at the heart of the hotel, both with our guests and within the team.

What will you do?

As a Front Office Employee, you are not only the face of the hotel to our guests, but also an important link between all departments.

Because our hotels are small-scale and personal, you will often have the opportunity to work independently during your shift. We are therefore looking for someone who feels comfortable taking responsibility, making decisions and using their own initiative. You don't have to wait for someone to tell you what to do, if you see something that needs attention, we encourage you to take action.

At the same time, you are never truly working alone. We are a team, and we believe in helping each other whenever needed. If Breakfast is busy, Housekeeping needs an extra hand or a colleague is dealing with a challenging situation, we step in and support one another.

Your responsibilities include:

• Checking guests in and out

• Handling reservations, emails and phone calls

• Providing recommendations and tourist information

• Handling guest requests and preferences

• Checking rooms before guests arrive

• Coordinating with Housekeeping and the Technical Service

• Keeping an overview and setting priorities when things get busy