All-round Front Office (ft/pt) - The Hague

Today you have a morning shift and start with the handover at 06:45 am. You still have time to catch up with your colleagues and then you can get started! You start by checking the lobby, bar and reception, is everything looking good? Then you continue with the reception tasks and the administrative preparation of the day. A large group of guests will check out at 9:00 am. You and your colleagues ensure that this process runs as smoothly as possible for the guest. In the meantime, the phone rings and you send a guest the requested invoice from the system. It is a hectic day, with a lot of switching tasks, but that is not a problem for you, you like a dynamic working environment.

At 13:00 the peak of the guests who come to check out is over, after which you make a coffee for a guest who is sitting at the bar with you. You chat with the guest and give some tips about The Hague. After a few weeks you will have found your way! At 14:45 the handover for the next shift starts and you have noted all the special and important matters that passed you by today, so that everything goes smoothly for our guests even in your absence. You have a quick chat you’re your colleagues from the next service, then it is already time to go home.

Are you the Front Office star who sees him/herself working in this position? Do you want to work in an open organization where the team comes first? Are you looking for a dynamic environment where you can learn a lot and grow and are you also naturally hospitable? Then you've come to the right place!

Tasks and responsibilities:

• Providing excellent service to our guests and taking action on as many guests’ requests as possible with a radiant smile;
• Checking in and out of the guests;
• Providing tourist information;
• Handle various administrative tasks, such as answering e-mails from guests or travel agents, checking reservations and sending invoices;
• Perform bar work and assist with breakfast if necessary.