New

Assistant Front Office Lead - The Hague

voco™ The Hague The Hague

Fulltime
HBO+
2 - 5 Years of experience
Language: NL / EN
Managing
Reception

Apply

Your day to day

As Assistant Front Office Lead, you are the connection between the Front Office Lead and the Front Office team. You oversee all front office operations making sure all set procedures are followed and the welcome and farewell experience is both efficient as memorable for our guests. You support the Front Office lead in aligning the team on standards and departmental goals to ensure objectives towards guest satisfaction, problem handling and member recognition are met. At the same time, you coach and train the front office team in technical skills as well as hospitality to maintain the elevated level of service that voco The Hague has become known for.

Did you bring everything?

· Passion for hospitality.

· Knowledge of PMS system Opera is an advantage.

· Pro-active attitude and eye for detail with a natural drive for continuous improvement.

· A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate

voco™ service standards to our voco® hosts.

· A true “team-player” mentality and flexible attitude towards a diverse set of tasks.

· Excellent communication skills in English. Another language is always a plus.

· You are experienced in training and coaching staff

· Having a ‘Leermeester’, BHV and/or Social Hygiene certificate is preferred

Apply

Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at voco™ The Hague

1. Kneuterdijk 8
2. 2514 EN / The Hague
3. South Holland
4. (Netherlands)
5. 0031702185610
6. Website
7. Company page
Contact:
Human Resources
Hotel chain:
IHG Hotels & Resorts

Hotel brand:
voco