Assistant Front Office Manager - Amsterdam

Hey you! Are you a pro at receiving guests with open arms and a big smile? Are you known as the person who has always a kind word and a sparkling attitude and do you want to learn a lot in a dynamic environment? Then we would like to get to know you!

As an Assistant Front Office Manager, you are responsible for the day-to-day schedule, and you assign the work to the employees. You set development goals for your team members and you ensure that the front office team provides great service, professional attention and personal recognition to our guests.

Wat are you going to do?

·         Guiding and coaching the team and providing regular feedback moments;

·         Ensuring that guests are greeted upon arrival and taking time to build a personal connection with the guest;

·         Dealing with guest complaints, asking for feedback to optimize guest satisfaction;

·         Check the activities at the front office;

·         Check guest invoices according to hotel policy and ensure that all transactions are handled in a secure manner;

·         Train the team in emergency response procedures;

·         Act as a central point of communication in the event of an emergency/crisis situation;

·         Work duty shifts;

·         Be responsible for all incoming reservations;

·         Participate in corporate social responsibility initiatives to drive sustainability programs.

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour              We act with integrity and do the right thing

Inclusion          We embody diversity, fairness and sustainability

Teamwork        We support each other and own our actions

Achievement    We aspire to exceed all expectations

Leadership      We set goals, lead with vigour and embrace change

The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.

The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.

Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.