Assistant Reservations Manager (FT) - Rotterdam

Job description

As Assistant Reservations Manager, you are the right hand to the Reservations Manager and an important link within the Reservations team. Together, you ensure that the reservations process runs smoothly, commercial opportunities are maximised and every guest receives personal attention and outstanding service.

In this versatile role, you combine operational tasks with coordinating and commercial responsibilities. You share responsibility for the department's day-to-day operations and also play an active role in handling and following up on individual reservations. With your guest-focused attitude, enthusiasm and attention to detail, you ensure that every guest receives a warm welcome from the very first point of contact.

Your role within the team:

• You support the Reservations Manager in the daily coordination and supervision of the Reservations team.

• You work closely with and provide advice to the Yield Manager.

• You share responsibility for individual reservations and ensure that every enquiry is handled flawlessly.

• You advise guests in an enthusiastic and personal manner on rooms, packages and special opportunities.

• You identify commercial opportunities and translate them into additional revenue through upselling and cross-selling.

• You monitor the quality and progress of reservations processes.

• You ensure that reservations, amendments and cancellations are processed accurately.

• You actively contribute ideas for improving work processes and enhancing the guest experience.

• You maintain close contact with other departments to ensure optimal collaboration.

• You support and inspire colleagues and act as a point of contact within the team.

• Together with the Reservations Manager, you contribute to achieving the department's commercial objectives.

• You maintain an overview, set priorities and remain calm while maintaining high standards, even during busy periods.

What are we looking for?

We are looking for an enthusiastic and driven colleague with a passion for hospitality and a keen eye for detail. Someone who thrives on guest interaction, enjoys taking responsibility and loves making a difference on both an operational and commercial level. You are a true team player, always focus on possibilities and know how to inspire others with your positive attitude.

You will also recognise yourself in the following:

• You have a passion for hospitality and thrive on creating exceptional guest experiences.

• You have experience working in a hotel reservations department or in a similar role.

• You have a commercial mindset and know how to identify and seize opportunities.

• You are guest-oriented, have excellent communication skills and can communicate professionally at all levels.

• You work accurately, have strong organisational skills and can easily maintain an overview.

• You take initiative, think ahead and come up with creative solutions.

• You are a true team player, but are also confident making independent decisions and taking responsibility.

• You enjoy supporting and motivating colleagues and working together towards shared goals.

• You are flexible, able to work under pressure and enjoy a dynamic working environment.

• You have a good command of both Dutch and English, both spoken and written.

What do we offer?

An exciting and varied role within two prestigious hotels in the heart of Rotterdam, where you will work alongside a professional and enthusiastic team. As Assistant Reservations Manager, you will have plenty of opportunities to develop yourself, gain experience in a diverse environment and grow your career within the hospitality industry.

We offer you:

• 25 days of annual leave based on a full-time contract.

• Travel allowance for commuting distances of at least 10 km.

• Hilton GO travel discounts and 50% off Food & Beverage across the Hilton Family.

• Discounts at more than 8,000 hotels worldwide.

Are you ready to play an important role in our Reservations department as Assistant Reservations Manager? Do you thrive on personal guest interaction, identifying commercial opportunities and ensuring a smooth reservations process? Would you like to work alongside the Reservations Manager and the team to deliver an exceptional guest experience while continuing to develop your career in hospitality?

Apply today using the application button and discover the opportunities that await you!