What Will You Do as Assistant Manager?

As Assistant Manager, you’ll be the right-hand person to the Location Manager and play an important role in the daily operations of The Highlander. You’ll combine leadership and organisational responsibilities with an active, hands-on role in the hotel. Because we are a smaller location, you’ll help out across different departments whenever needed and stay closely connected to what’s happening on the floor.

You’ll be a point of contact for employees and interns, keep an overview of daily operations, and ensure everyone works well together. With your positive attitude and practical approach, you’ll contribute to a pleasant working environment and an excellent guest experience.

Your responsibilities will include:

• Supporting the Location Manager with the daily management and organisation of the hotel;

• Actively participating in daily operations and assisting across different departments whenever needed;

• Guiding, motivating, and supporting employees and interns;

• Encouraging teamwork and contributing to a positive working atmosphere;

• Monitoring service quality and ensuring an excellent guest experience;

• Handling guest feedback, questions, and complaints in a professional manner;

• Identifying areas for improvement and contributing ideas to make work processes more efficient;

• Assisting with planning, administration, and other organisational tasks;

• Helping onboard new employees and contributing to the development of the team.

What Are We Looking For?

We’re looking for an enthusiastic, guest-oriented professional who enjoys taking responsibility but also understands that, in a smaller hotel, everyone needs to roll up their sleeves and work together. You’re a real team player, can keep an overview of daily operations, and enjoy guiding and supporting colleagues and interns. You can easily switch between leading the team and getting involved in the practical side of the job.

In addition, you have:

• A completed MBO-level vocational qualification or equivalent, preferably in hotel management or hospitality;

• At least 2 years of experience in a supervisory role within the hotel industry or a comparable hospitality environment;

• A genuine passion for hospitality and an eye for detail;

• A proactive, independent, and hands-on approach;

• Strong organisational skills and the ability to stay on top of things, even during busy periods;

• Strong communication skills and an interest in guiding employees and interns;

• Excellent written and spoken English;

• Knowledge of Dutch is an advantage but is not a requirement;

• Flexibility to work weekends;

• You live in Amsterdam or the surrounding area.

What Do We Offer?

Working at The Highlander means joining a dynamic boutique hotel where no two days are the same. You’ll have plenty of responsibility, be closely involved in daily operations, and have the opportunity to put your own ideas into practice.

We also offer:

• Good primary and secondary employment benefits;

• A salary based on your experience and in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO);

• A varied role combining leadership responsibilities with hands-on operational work;

• A small-scale working environment with short communication lines and a close-knit team;

• Plenty of interaction with guests, employees, and interns;

• A basic pension scheme and an additional pension scheme;

• Travel reimbursement for commuting by public transport, up to a maximum of €200 per month;

• An informal working environment where initiative and new ideas are appreciated;

• Fun summer and winter events with colleagues from across Highland Group;

• Opportunities to develop yourself further and grow within our organisation.

Interested in Joining Us?

Are you excited about this opportunity and recognise yourself in the profile we’re looking for? We’d love to hear from you!

Send us your CV and motivation letter via the application button. Do you have any questions about the position? Feel free to contact us using the contact details provided with the vacancy.

We look forward to hearing from you!