Back Office Employee | NHC Barbizon Palace - Amsterdam

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What do we offer?  

• Free online & offline training organized by our own University. 

• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).  

• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 

• Team building events, trips and holiday parties.  

• The opportunity to grow within our company worldwide.  

• Salary based on your experiences starting from Horeca CLA scale 6. 

What are you going to do? 

In this position you are the driving force behind the administration of the Front Office for our hotel. Thanks to your eye for detail and dedication, everything in the field of payments, commissions, and KPI's is well organized. You are responsible for achieving and improving KPI's for the hotel. To achieve these goals, you will be in close contact with the Northern Europe Excellence Team and other parties such as the Finance department and Onyx.

Your main responsibilities are: 

• Analyzing and solving problems in DFM/DWP and Voxel.

• Follow-up of outstanding debts (C customers and in DWP A and B customers).

• Verify that commissions are correctly loaded into the system (for parties such as Booking.com and for Meeting & Events groups.)

• Taking care of credit and money differences.

• Providing input for exceptions for KPI calculations.

• Assist in the processing of invoices and prepayments.