A challenging and varied position in which you will have the opportunity to truly make a difference and get to know Utrecht Boutique Hotels. In this role, you strive to ensure that both our guests and our employees feel seen, and that their needs and expectations are met — or even exceeded.

And if the mutual connection is right? Then we are happy to think along with you about your future possibilities within Eye Hotel and The Hunfeld. Curious? Then read on.

THE COMPANY

With our hotels, apartments, restaurant and office location, we are the key to experiencing Utrecht in its most authentic form. Each situated in unique, characteristically Utrecht locations, our hotels, apartments and restaurant distinguish themselves through their remarkable design, personal atmosphere and exceptional service.

For us, everything begins and ends with providing an excellent guest experience. Whether guests visit for leisure or business, our goal is to surprise and inspire them. To give them an unforgettable experience they would never have had if they had stayed at home — and make every euro they spend worth it. As an employee of Utrecht City Concepts, you form the foundation of our success!

WHAT WILL YOU BE DOING?

As Cluster Front Office Manager, you are responsible for managing the Front Office departments at Eye Hotel and The Hunfeld. Your goal is to ensure a high level of guest satisfaction, improve operational efficiency and maximise revenue. In this key position you are constantly focused on delivering service from the heart.

Through your leadership and dedication, you ensure that these crucial departments operate efficiently and deliver the right guest experience. You create a unique atmosphere through open communication, engagement and creativity, enabling employees to grow and develop.

Your tasks and responsibilities include:

Guest Experience

Together with the Front Office team, you relieve and support our guests by delivering the ultimate experience, both within our hotels and in the city of Utrecht. We continuously optimise the Guest Journey to meet the needs of our guests.

Team Recruitment, Training & Coaching

You are responsible for recruiting and selecting new employees, motivating and coaching the Front Office team, and ensuring a pleasant working environment. You make sure employees are in the right place with a healthy balance between private life and work.

Operational Leadership

You are ultimately responsible for coordinating and managing the daily activities at the hotel reception in collaboration with the Front Office Supervisors. Escalations and complaints are followed up adequately and professionally.

Planning & Collaboration

Together with the Housekeeping Manager, you ensure that staff planning is correctly organised and that the quality and service delivered meet our hotel standards and protocols.

Operational Optimisation

You monitor progress and quality, and you actively contribute ideas for new projects that enhance and further optimise the Guest Journey.

Revenue Management

You ensure a complete range of services is offered and you promote upsell opportunities within the hotels, such as room upgrades and packages.

Reporting & Performance Management

You are responsible for accurate (monthly) administration, tracking and analysing key performance indicators, such as labour productivity and guest reviews, and reporting these to your manager.