Customer Success (Frontdesk/Reservation Experience) - Amsterdam
Quentin Hotel Amsterdam Amsterdam
- € 2,500 - 3,000 per month
- Fulltime
- 0 - 1 Years of experience
- Language: NL / EN
- Operational
- Callcenter / Reception / Reservations / Sales
Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer
Success Specialist to join our team in the Netherlands, focusing on our clients in the Benelux market.
You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.
What you'll do:
● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system.
● Support: Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
● Account Management: Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
● Additional Responsibilities: There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions.
Who you are:
Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.
Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry.
Languages: You are a native level Dutch speaker and fluent in English.
Location: This is a hybrid role, with 3 days of remote work and 2 days in our Cruquius office. You are also willing to travel for on-site client onboarding in Belgium or the Netherlands.
What we offer:
● Competitive Salary: A salary of €2,500-3,000 per month depending on your experience.
● Work-Life Balance: 25 vacation days per year.
● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.
● Growth: We support your professional development and provide the best tools for both office and remote work.
● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.
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Customer Success (Frontdesk/Reservation Experience)
- Quentin Hotel Amsterdam Amsterdam
Questions regarding this job?
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