Duty Manager - Amsterdam

Holiday Inn Express Amsterdam Arena Towers Amsterdam

• Fulltime
• MBO/HBO
• 2 - 5 Years of experience
• Language: EN
• Operational
• Guest Relations / Management / Reception

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Today your shift starts at 14:30. As Duty Manager of the Holiday Inn Express Amsterdam - Arena Towers, you are responsible for the operational course of events within the F&B department, housekeeping and maintenance. During your service you are actively improving the quality of work and you provide guidance whenever necessary.

Around 16:00 you see that a line is created at the reception. The manager is busy handling a complaint. You jump in and help the reception with check-ins. When it is a bit more quiet, you have a job interview with a potential new employee. After this you do another check round at the F&B department and when you see that it all looks great it is already time to go home.

Tasks and responsibilities:

• Determining the right staffing within the F&B department;
• Recruiting and selecting new employees, coaching and supervising the team;
• Ensure the correct introduction, conduct performance and performance and appraisal interviews;
• Track inventory management;
• Coordinate and monitor work within the three departments;
• Checking rooms and public spaces;
• Quality control / management of the hotel;
• Point of contact for guests, which also includes handling guest comments;
• Contributing to improving the formula, quality and return;
• Together with the Front Office Manager you are a member of the Management Team and you report to the General Manager.

Job requirements:

• MBO diploma / HBO working and thinking level, preferably Hotel school or other tourist education;
• Around 2 years of relevant work experience;
• Communicative skills in Dutch and English.
• Who are we looking for?You are a real people manager;
• You are decisive;
• You are proactive;
• Quality driven;
• You focus on guests and service;
• Organizational capacity;
• Flexible minded.

Who are we?

On 19th May 2014, the 4-star Holiday Inn Amsterdam - Arena Towers and the Holiday Inn Express - Arena Towers were opened with 120 rooms, 17 floors and 1000m² of meeting space. The hotel is very easy to reach; it is located on 650 meters walking distance from the train and metro station Bijlmer Arena. HI Arena Towers received a Guest Review award from booking.com with a well-deserved 8.4. With the Amsterdam Arena, AVAS Live, the Ziggo Dome and the Arena Park nearby, the hotel has a diverse range of guests. Holiday Inn Amsterdam - Arena Towers shares the roof with Holiday Inn Amsterdam Express - Arena Towers. This ensures that you are connected to two top hotels in the Arena area!

The Holiday Inn Amsterdam – Arena Towers and Holiday Inn Express Amsterdam – Arena Towers belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

• What do we offer?A young and dynamic working environment;
• Opportunities for advancement within the different TVHG hotels and support office;
• Salary on market terms;
• Room for own initiatives;
• Discounts at more than 5500 IHG/Hilton hotels worldwide;
• Corporate health insurance benefits and fitness discounts;
• Awesome party’s;
• Room for personal growth and trainings.

Do you see a match?

Do you see yourself strengthening our team as a Duty Manager? Then we would like to get in touch with you. Send us your CV and motivation letter using the application button!