Duty Manager / Front Office Leader - Amsterdam

📍 Holiday Inn – the niu Fender, Amsterdam

Are you a passionate hospitality professional ready to take the next step in leadership?
Holiday Inn – the niu Fender is looking for a Duty Manager / Front Office Leader to join our dynamic team and help drive excellent guest experiences.

Your Role

As Duty Manager / Front Office Leader, you will be the face of the hotel during your shift, ensuring smooth operations, motivated teams, and happy guests.

Key Responsibilities

• Leading Front Office operations during your shift

• Acting as Manager on Duty and handling guest escalations professionally

• Ensuring IHG and brand standards are consistently met

• Coaching, motivating, and supporting the Front Office team

• Coordinating closely with Housekeeping, Engineering, and other departments

• Handling check-ins, check-outs, billing, and daily reports

• Ensuring a warm, welcoming, and memorable guest experience

What We’re Looking For

• Experience in Front Office or Duty Management (hotel experience required)

• Strong leadership and communication skills

• Guest-focused mindset with problem-solving abilities

• Ability to work shifts, including weekends and holidays

• Experience with hotel systems

• Fluent in English (Dutch is a plus)

What We Offer

• A leadership role in a modern, international hotel

• Career growth opportunities within IHG & Novum Hospitality

• A supportive, energetic, and multicultural team

• Competitive salary and benefits

📩 Interested?
Apply now and become part of a hotel where personality, passion, and performance matter.