Duty Manager Intern - Amsterdam

Hotel Not Hotel Amsterdam Amsterdam

• € 750 per month
• Internship, 24 - 38 hour weekly, 10 - 52 weeks
• Management internship
• SBB recognised
• MBO/HBO
• 0 - 1 Years of experience
• Language: NL / EN
• Managing
• Management

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Hotel Not Hotel is on the lookout for an enthusiastic Duty Manager that is able to coordinate the daily operations within the hotel. The Duty Manager is the first point of contact, for guests with complaints and requests, and is able to solve them in a creative and inventive manner. In addition, the Duty Manager closely monitors the effectiveness of the staff, and helps them by giving instructions and jumping in where necessary. Due to the size of the hotel, most managerial tasks will be executed in the midst of operations. The Duty Manager reports to and is supervised by the Hotel Manager.

Who are we?

Hotel Not Hotel has been a unique appearance in the market from the beginning on, due to its quirky concept and collaboration with various artists and designers. As the name suggests, Hotel Not Hotel is more than just an overnight stay. Forget anonymous hotel corridors and room numbers; we do everything differently to give our guests a unique experience.

Spread across different locations in Amsterdam and Rotterdam, you'll find rooms in the most unique places. As an example, you can sleep in a restored Tram Cart, which was still running in Amsterdam in the 60s, or search for your room door in our Secret Bookcases. Could it get any crazier? Sure, you can sleep in a Vertical Swimming Pool or a Volkswagen Van, which was sourced all the way from Brazil.

In addition to the unique hotel concept, you'll find exciting Food and Beverage options at both hotels. "Kevin Bacon," our Thai restaurant known for its delicious curries and cocktails, has become the star of Amsterdam West. With the same passion and drive, "Jesús Malverde" is making inroads as the hotspot of Rotterdam. With his ambition, tacos, and dangerous Margaritas, he conquers the hearts of our guests and locals from the neighborhood.

What do you do?

• Monitoring the safety of guests and staff. 
• Be the first contact point for complaints, and ensure that it is handled correctly. 
• Ensure to always work with timely SOPs and manuals, or verify compliance with these procedures. 
• Coordinates, and provides tips and tricks for all hosts. 
• Supporting the Hotel Manager at all times, with a variety of administrative tasks or execution of operational orders. 
• Signalling, documenting and reporting possible improvements in working methods to the Hotel Manager. 
• Monitoring the progress and output quality of executed work. 
• Is responsible for the guiding of employees, and to engage, supervise, evaluate and manage the documenting of those at all times. 
• Is responsible for providing learning trajectory’s to employees where needed, and on topics that may be needed, such as hygiene and bar services.

Who are you?

• Currently be enrolled for a HBO-university degree (Higher professional education), preferably in hospitality or tourism. 
• Have some record of accomplishment in the hospitality industry. 
• You have an excellent ability to communicate with both colleagues and guests in a transparent matter. 
• You identify problems easily, come forward with your own solutions and make sure they are implemented.
• You have an eye for detail, and constantly strive to improve the product. 
• You have a friendly, approachable attitude towards guests and colleagues. 
• You are flexible, and always looking for ways to improve and change. 
• You are charismatic, though effective in complaint handling.

What can you expect from us?

Work hard, play hard. This is our promise to you:

• A challenging full-time internship at a unique hotel concept;
• An internship remuneration of €¨750,- per month;
• A lot of freedom in your position and the opportunity to further build HNH together with us;
• A creative environment with young, enthusiastic and motivated colleagues;
• 50% staff discount in our restaurants on the best cocktails and Thai food;
• And not to forget the best staff outings on the Amsterdam canals with all colleagues of the Hotel Not Hotel group!

Are you ready for a fantastic, out-of-the-box internship in a unique concept within the hotel industry? Then apply now with a motivation letter and your CV!

See you soon!