Floor Manager Jansz. - Amsterdam

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

At Jansz., we are looking for a dynamic and service-driven Floor Manager Jansz. who turns hospitality into an art form. Here, we celebrate timeless classics, impeccable service, and a warm, refined atmosphere - all delivered with quiet confidence.

About Jansz.

Located in the heart of Pulitzer Amsterdam, Jansz. is a modern all-day dining restaurant that serves beautifully crafted dishes with a contemporary twist. With an atmosphere that is stylish yet relaxed, we offer our guests a dining experience where attention to detail, gracious service, and authenticity come together seamlessly.

The Role

As the F&B Services Operations Lead, you are both a team leader and hands-on host on the floor. You coordinate and elevate the service - whether it's an intimate lunch, a buzzing weekend dinner, or a flawless private event. You brief the team, ensure smooth communication with the kitchen, monitor quality, and step in wherever needed. You set the tone and standard for what truly exceptional service looks like at Jansz.

Your Key Responsibilities

• Lead, organize and support daily operations within Jansz. and across our F&B outlets when needed.

• Deliver briefings, oversee Function Sheets, and align closely with the kitchen team.

• Guide your team with confidence, motivation, and a 'lead by example' mindset.

• Greet guests warmly, manage orders, and ensure a refined guest experience from start to finish.

• Maintain an overview of service, jump in when necessary, and resolve any issues with grace.

• Coach and train new team members and interns, ensuring they thrive within our standards.

• Safeguard quality, hygiene (HACCP), and efficiency while upholding the signature style of Jansz.

Who You Are

• You have solid experience in a supervisory or team lead role within high-end hospitality.

• You are a natural communicator, calm under pressure, and quick to make smart decisions.

• You exude genuine hospitality and have a strong eye for service and style.

• You speak English fluently (Dutch is a plus).

• You are flexible, energetic, and love being on the floor during busy service moments.

• You thrive in a fast-paced environment and are passionate about storytelling and guest experience.

What We Offer

• A leading role in one of Amsterdam's most elegant and beloved restaurants.

• A creative, professional and international team that shares your passion for hospitality.

• Market-based salary and great benefits through Pulitzer Amsterdam and Lore Group.

• Opportunities to grow personally and professionally through training and development.

• A workplace where character, craftsmanship and culture come together.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam