Front Desk Receptionist PT - Amsterdam
The Times Hotel Amsterdam
- Parttime, 16 - 24 hour weekly
- MBO
- 2 - 5 Years of experience
- Language: EN / NL
- Operational
- Callcenter / Guest Relations / Reception / Reservations
About The Times Hotel
The Times Hotel is a true Amsterdam family business, born out of our love for the city. Together with our hotel manager, Gigi van Es, we work every day to give our guests a wonderful experience. We are always looking for ways to grow and improve. In 2018, we completely renovated the ground floor to create a warm, homely atmosphere where guests feel welcome and at home from the moment they walk in. In 2020, we also renovated all our hotel rooms.
Who are we looking for?
We are looking for a part-time receptionist to join our young and enthusiastic team. Do you enjoy working with people, giving guests a warm welcome and making sure everything runs smoothly? Then you might be a great fit for us!
What will you do?
As a receptionist, you are the face of The Times Hotel. You make sure our guests feel welcome and get their stay off to a great start. Your responsibilities will include:
Welcoming guests upon arrival and assisting them with check-in and check-out.
Answering questions about the hotel, our rooms, the surrounding area and, of course, Amsterdam.
Being the first point of contact for guests who reach out by phone, email or through our website.
Making reservations and checking upcoming bookings.
Keeping the reception, lounge and the rest of the hotel clean, tidy and presentable.
Handling administrative tasks, such as processing payments via debit and credit card terminals and operating the cash register.
Staying calm and finding solutions when things get busy or don't go as planned.
Contributing to a positive team atmosphere and helping us provide our guests with the best possible experience.
Who are you?
You enjoy working with people and love making sure guests have a great experience. You take initiative, see what needs to be done and enjoy working together with your colleagues to make each day a success.
You are someone who:
Is welcoming, detail-oriented and proactive.
Is enthusiastic, ambitious and enjoys spotting sales opportunities.
Works accurately, enters reservations correctly and is always on time.
Can easily switch between different tasks and is curious and eager to learn.
Is flexible and comfortable dealing with unexpected situations.
Knows Amsterdam well and can recommend great places, restaurants and activities beyond the usual tourist hotspots.
Enjoys working as part of a team but is also comfortable working independently.
We prefer non-smokers.
What do you bring to the table?
Experience in a hotel, preferably within the Amsterdam hotel market.
Experience with the MEWS reservation system is a plus.
A friendly, enthusiastic and welcoming attitude.
A strong sense of responsibility: you see what needs to be done and take action.
A flexible mindset and the ability to find solutions when things don't go as planned.
A passion for hospitality and a genuine interest in meeting people from all over the world.
A well-groomed and professional appearance.
You speak and write fluent Dutch or English. Do you also speak Spanish or German? That's a bonus! ;-)
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Front Desk Receptionist PT
- The Times Hotel Amsterdam
